article thumbnail

American Airlines takes flight with analytics transformation

CIO

In the wake of the COVID-19 pandemic, airlines have struggled with bad weather, fewer air traffic controllers, and a shortage of pilots, all leading to an unprecedented number of cancelations in 2022. Leibman notes that American Airlines operates every hour of every day. American Airlines. “We Leibman, who stepped down on Sept.

Airline 864
article thumbnail

12 most popular AI use cases in the enterprise today

CIO

Following is our analysis of the 12 most popular ways AI is being used across all industries in the enterprise today, as companies seek to capitalize on artificial intelligence’s promise to improve customer service, cut business costs, and supercharge business processes.

Airline 882
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

5 ways AI is showing promise as a decision-maker

CIO

Companies are now moving toward AI-powered decision-making in customer service—tapping into voice and sentiment analysis to automate complex processes such as recognizing customer intent and taking a recommended action to resolve it. Sales optimization In sales, AI can provide account reps with the information they need to close deals. “It

Airline 792
article thumbnail

Expedia poised to take flight with generative AI

CIO

Data is our heartbeat,” says Murthy, who joined Expedia Group as CTO and president of Expedia Product and Technology two years ago after serving as Verizon Media’s CTO during the 5G buildup. “We This will require the sophisticated analysis of data that AI and ML-driven functions and platforms can provide,” she says.

Travel 599
article thumbnail

The Embattled Southwest Airlines Still Has Superfans and You Should Too!

Netbasequid

And it’s a position that Southwest Airlines finds itself in right now! Southwest Airlines seems to be on the side of the majority. For now, there is at least one lesson learned from the Southwest Airlines Christmas catastrophe. Will your business survive the next crisis? How Southwest’s Crisis Evolved.

Airline 98
article thumbnail

What is predictive analytics? Transforming data into future insights

CIO

Predictive analytics in business Predictive analytics draws its power from a wide range of methods and technologies, including big data, data mining, statistical modeling, machine learning, and assorted mathematical processes. Airlines frequently use predictive analytics to set ticket prices reflecting past travel trends.

article thumbnail

10 emerging innovations that could redefine IT

CIO

CIOs must watch for the next generation of emerging technologies because new software can go from the dreams of some clever coder to an essential part of every IT shop in the blink of an eye. Here are nine big ideas, buzzwords, and evolving technologies that are starting to gather momentum today. The pace of innovation is relentless.