Remove 4-key-steps-to-using-customer-data-more-effectively
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4 Key Steps to Using Customer Data More Effectively

Dataversity

Customers now interact with brands in a variety of ways. They can shop in person at brick-and-mortar locations, talk with customer service representatives by phone, or browse, make purchases, and leave feedback online. Data is generated and collected at each one of these – and numerous other – touchpoints.

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What LinkedIn learned leveraging LLMs for its billion users

CIO

With more than 1 billion users globally, LinkedIn is continuously bumping against the limits of what is technically feasible in the enterprise today. Few companies operate at the scale that LinkedIn does or have access to similar troves of data. And at LinkedIn scale, those matchmaking processes have always relied on technology.

Learning 853
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5 key metrics for IT success

CIO

There are several important metrics that can be used to achieve IT success, says Jonathan Nikols, senior vice president of global enterprise sales for the Americas at Verizon. “To The most effective approach to achieve success, he adds, is to study metrics across all adoption performance areas. Here they are.

IT 864
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Value Stream Management for digital transformation: A new maturity model

CIO

New research 1 underscores the common challenges many enterprises face in advancing their Value Stream Management (VSM) maturity levels for digital transformation, emphasizing the crucial need for effective guidance. Teams can start using data to fuel ongoing improvements.

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7 steps for turning shadow IT into a competitive edge

CIO

After all, 41% of employees acquire, modify, or create technology outside of IT’s visibility , and 52% of respondents to EY’s Global Third-Party Risk Management Survey had an outage — and 38% reported a data breach — caused by third parties over the past two years. That’s not to downplay the inherent risks of shadow IT.

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ADP’s cloud transformation pays dividends

CIO

ADP’s aggressive digital transformation has not only cut costs and enabled more innovation but, most importantly, it has facilitated the payroll administrator’s evolution into a human capital management (HCM) service provider, which provides services to its customers from “hire to retire,” Nagrath says.

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7 sins of digital transformation

CIO

But perhaps more importantly, they must learn from their previous big digital wins — and avoid repeating all-too-frequent mistakes that cause transformations to fail or lag behind expectations. Even as the drivers for each digital era evolve, CIOs can still derail transformation by customizing solutions or prioritizing too many KPIs.