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Protecting Customers and Your Business with Ethical Data Management

Dataversity

Many companies have been criticized in recent years for mismanaging data. For example, a major social media conglomerate recently came under fire for reports that user data was accessible to employees, leading lawmakers to call for an investigation by the F.T.C.

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CIOs grapple with the ethics of implementing AI

CIO

As AI pilots move toward production, discussions about the need for ethical AI are growing, along with terms like “fairness,” “privacy,” “transparency,” “accountability,” and the big one —”bias.” The real ethical concern lies in how companies safeguard against misinformation.

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6 tough AI discussions every IT leader must have

CIO

Here are the central AI conversations you should be having with your teams, line-of-business leaders, C-suite colleagues, and the board. Which business cases actually need AI? Which ideas will truly provide business value? Granted, CIOs have not been called before Congress to testify.

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CIOs in financial services embrace gen AI — but with caution

CIO

Highly regulated, customer-centric, and dependent on layers of human involvement and manual processes, financial services are ripe for automation through artificial intelligence (AI). So business technology leaders in financial services are carefully navigating a path toward AI. Banks have to get ready to take the step forward.”

Banking 885
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You cannot develop a high-quality customer engagement strategy without trust

CIO

Engaged customers are vital to the success of any business. Analytics is central to understanding what works for your customers. But how do you get them to share actionable data? Of course, customers are willing to share data in return for better services and products. These require customer data.

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The steep cost of a poor data management strategy

CIO

In technology, hesitate, and you may not be able to catch up to your competitors. Such is the case with a data management strategy. That gap is becoming increasingly apparent because of artificial intelligence’s (AI) dependence on effective data management. The same is true in education.

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Money Matters: CMS CIO Pushkal Tenjerla on digital revolution in cash management systems

CIO

With a deeply penetrated network of ATMs and cash distribution services across India at over 150,000 business commerce points, CMS Info Systems runs India’s omnipresent ATMs across nearly 97% districts. CMS’ success is a testimony to its business model and the robust technology backing its operations.