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8 tips for cultivating a winning IT culture

CIO

Winning IT organizations aren’t built in a day. Are you looking to build a winning IT culture? The following management practices will help you get there. Invest in and encourage talent development Encouraging ongoing learning and curiosity is a top priority at Liberty Mutual Group, says EVP and CIO Monica Caldas.

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Micro transformation: Driving big business benefit through quick IT wins

CIO

And when performed strategically in succession as Mahon has done at Werner, such quick wins can lead to much larger business transformation over time — with less big-bang disruption and change management thanks to measurable proof of enhancement along the way. When it comes to IT projects, Daragh Mahon likes to think small.

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Edward Jones’ CIO Frank LaQuinta plays to win

CIO

Over time I landed on five principles that need to be evident for leading a successful transformation: Leadership, Learning, Communication, Understanding, and Playing to Win. I have a strong conviction that all this work must continually be anchored by an ethos of Leadership, Learning, Communication, Understanding, and Playing to Win.

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UPS delivers customer wins with generative AI

CIO

United Parcel Service last year turned to generative AI to help streamline its customer service operations. The in-house developed project, Message Response Automation (MeRA), is already delivering. MeRA’s introduction has been a game changer for UPS, transforming our approach to best-in-class customer service,” Subramanian says. “By

Win 877
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Best Practices for Accelerating the Sales Process

Think about it: with outbound prospecting, requests from management, scheduled demos, and inbound calls, chaos can quickly work its way into your strategy, deeming a “speed wins” selling mentality downright ineffective. The bottom line is that, in B2B sales, speed is useless without control. What's covered: Targeted prospecting.

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8 strategies for accelerating IT modernization

CIO

There is a ton of competitive pressure to move fast, because those who can do things quicker, better, faster are the ones winning the market share,” says Ricardo Madan, senior vice president of TEKsystems Global Services. New tech moves from bleeding edge to mainstream at an ever-increasing pace.

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Women IT leaders take center stage

CIO

Early in her career as a program management specialist at AT&T, Balaban became an active member with the Project Management Institute’s New Jersey chapter, which put her front and center at plenty of events. Others can learn from Balaban’s insights. First, you serve as a role model. It’s not about seeking the limelight.

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