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8 tips for cultivating a winning IT culture

CIO

Winning IT organizations aren’t built in a day. Are you looking to build a winning IT culture? Invest in and encourage talent development Encouraging ongoing learning and curiosity is a top priority at Liberty Mutual Group, says EVP and CIO Monica Caldas. The following management practices will help you get there.

Win 895
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How machines learned to chat

CIO

They rely on pattern-matching to mimic conversation and cannot learn from the conversation or adapt without being reprogrammed. Built into phones and smart speakers, these bots quickly evolved into intelligent assistants that can schedule meetings or play games. We’re still a long way from artificial general intelligence.”

Learning 675
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Micro transformation: Driving big business benefit through quick IT wins

CIO

And when performed strategically in succession as Mahon has done at Werner, such quick wins can lead to much larger business transformation over time — with less big-bang disruption and change management thanks to measurable proof of enhancement along the way. It gets contagious — you do one and it leads to others.”

Win 546
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Johnson & Johnson’s big bet on intelligent automation

CIO

Three years ago, Johnson & Johnson (J&J) set out to apply intelligent automation (IA) to every aspect of its business. By combining RPA with machine learning (ML) and artificial intelligence (AI), they sought to automate more complex tasks. But organizations like J&J wanted to take automation further.

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How to Pinpoint Where Your Organization Wins (and Loses) with Data

CIO

Increasing ROI for the business requires a strategic understanding of — and the ability to clearly identify — where and how organizations win with data. New research has found that 71% of organizations link revenue growth to real-time data (continuous data in motion, like data from clickstreams and intelligent IoT devices or social media).

Win 656
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4 tips for championing contact center innovation from an award-winning customer experience leader

CIO

This is a lesson the executive team at Aflac learned a few years ago when implementing chat. “We Get in touch to learn more about driving better experiences with Avaya. Everybody wants to become a new kid on the block with the latest technology, but it’s not until you become intentional with it that you see the fruits of your labor.

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AT&T embraces intelligent automation at scale

CIO

The next step was to win the battle for hearts and minds within the company by turning skeptics into believers that automation could make employees’ lives better. When it comes to lessons learned, Austin has some advice for others out there who may be starting their RPA journey. First, start small and get some wins.