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4 tips for championing contact center innovation from an award-winning customer experience leader

CIO

Innovation is essential, especially in the contact center as the tip of the spear in customer experience, but how do you activate your modernization plan? I had the opportunity to speak with Mary Daniel, VP of Customer Solutions Center for Aflac, a long-time Avaya customer, at the Gartner Symposium last fall.

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8 tips for cultivating a winning IT culture

CIO

Winning IT organizations aren’t built in a day. Are you looking to build a winning IT culture? We have an innovation spirit that’s ingrained into who we are as a company.” Caldas says that innovation today includes the adoption of promising new technologies, such as generative AI and open frameworks.

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SAP Innovation Awards: Celebrating 10 Years of Innovation

CIO

Rather, we see these as opportunities to innovate and make positive changes. This is why I hold the annual SAP Innovation Awards very dear to my heart. This program celebrates and honors the world’s best innovators and disruptors that utilize SAP solutions to help the world run better. But are these problems insurmountable?

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How to create a culture of innovation

CIO

A shift has occurred and IT is now viewed as an equal partner in driving business growth with CIOs recognized as the de facto leaders of innovation. Here, they and others share seven ways to create and nurture a culture of innovation. Innovation is a double-edged sword: It is critical to growth — but that’s also what makes it risky. “It

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Huawei’s Vision for Intelligent Networking Unveiled at GITEX Global 2023

CIO

GITEX Global 2023 witnessed Huawei’s impactful presence, as the tech giant delved into the future of intelligent networking. Huawei Datacom Booth Huawei As digital-first and smart upgrades become the norm across the globe, enterprises and countries alike are embarking on the journey of intelligent transformation.

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Generative AI won’t automate your way to business model innovation

CIO

Integrating artificial intelligence into business has spawned enterprise-wide automation. But as legendary Apple designer Jony Ive once advised Airbnb co-founder and CEO Brian Chesky as the company mulled cuts, “You’re not going to cut your way to innovation.” Future-proofing work now becomes a mandate and an opportunity to innovate.

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Micro transformation: Driving big business benefit through quick IT wins

CIO

Micro transformations are a strategic approach to digital evolution, enabling IT leaders to innovate without disrupting business continuity. Here’s how IT leaders are embracing a quick-win, cumulative approach to digital transformation. It gets contagious — you do one and it leads to others.”

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