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Innovating Services for a Digital, Intelligent Future

CIO

According to Foundry’s State of the CIO 2024 study, technology leaders will be focused on driving digital innovation, redesigning processes, and modernising infrastructure and apps in the next three years in order to stay ahead. At the same time, Artificial Intelligence (AI) is quickly becoming recognised as a keystone for future growth.

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How strategic partnerships are the key to AI-driven innovation

CIO

Innovate or die,” Peter Drucker’s 1985 exhortation on the importance of constant reinvention, was great business advice for the last 40 or so years. Budgets to build new innovations It’s always a challenge to find the budget to build new innovations and platforms when the primary focus of the CIO is to keep the business running.

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3 data security disciplines to drive AI innovation

CIO

Securing from AI : Just like most new technologies, artificial intelligence is a double-edged sword. By focusing on these three data security disciplines, organizations can confidently explore and innovate with AI without fear that they’ve opened the company up to risks. To learn more, visit us here.

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SAP Innovation Awards: Celebrating 10 Years of Innovation

CIO

Rather, we see these as opportunities to innovate and make positive changes. This is why I hold the annual SAP Innovation Awards very dear to my heart. This program celebrates and honors the world’s best innovators and disruptors that utilize SAP solutions to help the world run better. But are these problems insurmountable?

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Avoid generative AI malaise to innovate and build business value

CIO

You can innovate and protect your corporate data by running a private GenAI instance that affords you greater control over total cost of ownership, performance, security, and other critical factors. 2024 Artificial Intelligence This could lead to more shadow AI , which could lead to more security threats and a wider attack surface.

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4 tips for championing contact center innovation from an award-winning customer experience leader

CIO

Innovation is essential, especially in the contact center as the tip of the spear in customer experience, but how do you activate your modernization plan? I had the opportunity to speak with Mary Daniel, VP of Customer Solutions Center for Aflac, a long-time Avaya customer, at the Gartner Symposium last fall.

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Ethics and the future of innovation

CIO

The transformative power of technologies like artificial intelligence (AI) and machine learning is undeniable. Consider the many innovations that improve our daily lives: videoconferencing, remote collaboration tools, real-time information, artificial intelligence, and medical advancements. Artificial Intelligence