CIO

MAY 3, 2024

United Parcel Service last year turned to generative AI to help streamline its customer service operations. The in-house developed project, Message Response Automation (MeRA), is already delivering. The LLM gives agents the ability to confirm all responses suggested by the model.

Win 867

Win Knowledge Human Resources Finance 867

CIO

DECEMBER 20, 2023

THE BOOM OF GENERATIVE AI Digital transformation is the bleeding edge of business resilience. Notably, organisations are now turning to Generative AI to navigate the rapidly evolving tech landscape. Notably, organisations are now turning to Generative AI to navigate the rapidly evolving tech landscape.

Alliance 765

Alliance Knowledge Research Banking 765

CIO

SEPTEMBER 18, 2023

When the timing was right, Chavarin honed her skills to do training and coaching work and eventually got her first taste of technology as a member of Synchrony’s intelligent virtual assistant (IVA) team, writing human responses to the text-based questions posed to chatbots.

Pharmaceutical 835

Pharmaceutical IT Biotech Win 835

CIO

DECEMBER 4, 2023

Although less complex than the “4 Vs” of big data (velocity, veracity, volume, and variety), orienting to the variety and volume of a challenging puzzle is similar to what CIOs face with information management. And 68% of CIOs state that creating revenue-generating initiatives is now among their job responsibilities. What’s changed?

Information 325

Information Security Security Advantage 325

CIO

APRIL 5, 2024

The European Union and the US have agreed to increase co-operation in the development of technologies based on artificial intelligence (AI), placing a particular emphasis on safety and governance. The emphasis is on developing “safe, secure, and trustworthy” AI technologies.

Benchmarking 783

Benchmarking Intelligence Intelligence Technology 783

CIO

FEBRUARY 28, 2023

As enterprises increasingly look to artificial intelligence (AI) to support, speed up, or even supplant human decision-making, calls have rung out for AI’s use and development to be subject to a higher power: our collective sense of right and wrong. In their entirety, they are: Transparency : AI systems must be understandable to all.

Intellectual Property 836

Intellectual Property IT Algorithm Profiling 836

CIO

MAY 2, 2023

ERP software provider SAP on Tuesday said it is partnering with IBM to infuse the latter’s Watson artificial intelligence (AI) engine across its entire solutions portfolio, including SAP S/4 HANA, S/4 HANA Cloud, SAP Business One, and SAP Business ByDesign. Like IBM, SAP certainly has invested heavily in its own AI research.

IT 720

IT Retail Research Intelligence 720

CIO

DECEMBER 18, 2023

By Bryan Kirschner, Vice President, Strategy at DataStax For all the deserved enthusiasm about the potential of generative AI, “ ChatGPT is not your AI strategy ” remains sound advice. Even before generative AI, this approach, common as it is, had its downsides. At first glance that might sound like a tradeoff.

IT 820

IT Win Knowledge Research 820

CIO

JUNE 13, 2023

Once wild and seemingly impossible notions such as large language models, machine learning, and natural language processing have gone from the labs to the front lines. Now some AI architects are eyeing the long-forgotten model of analog computation where values are expressed as voltages or currents.

Innovation 844

Innovation IT Airline Algorithm 844

CIO

MAY 10, 2024

Sastry Durvasula, chief information and client services officer at TIAA, says the multilayered platform’s extensive use of machine learning as part of its customer service line partnership with Google AI makes JSOC a formidable tool for financial and retirement planning and guiding customers through complex financial journeys.

Predictive Analytics 704

Predictive Analytics Knowledge Analysis Learning 704

CIO

MARCH 7, 2023

Vince Kellen understands the well-documented limitations of ChatGPT, DALL-E and other generative AI technologies — that answers may not be truthful, generated images may lack compositional integrity, and outputs may be biased — but he’s moving ahead anyway. Generative AI can facilitate that. That’s incredibly powerful.”

IT 711

IT Intellectual Property Advantage Advantage 711

CIO

OCTOBER 13, 2023

Generative AI is quickly changing the landscape of the business world, with rapid adoption rates across nearly every industry. Businesses are turning to gen AI to streamline business processes, develop proprietary AI technology, and reduce manual efforts in order to free up employees to take on more intensive tasks.

Algorithm 898

Algorithm Knowledge Research Learning 898

CIO

APRIL 30, 2024

Time feels like it slows down without your past job responsibilities, and you have to manage your schedule, which includes learning, networking, and taking care of your mental health. At some point in your career, you’re likely to find yourself in transition, having left an IT leadership job without a new one lined up.

IT 554

IT Profiling Win Startups 554

CIO

MAY 10, 2024

The Boomi AI Agent Framework allows the automation of repetitive application integration administration tasks. Boomi Answers uses AI to offer prescriptive help in response to natural language prompts. It’s about having AI fluidly orchestrate tasks on the fly based on natural language prompts.”

Management 620

Management Technology Technology Security 620

CIO

MARCH 6, 2024

IT industry researchers believe the biggest impact of gen AI this year will be in customer experience (CX), with organizations using vast amounts of data to communicate with consumers and resolve problems faster. The tech researcher says companies will increase their use of AI-enabled tools to augment customer service agents’ capabilities.

Banking 810

Banking Technology Technology Knowledge 810

CIO

MARCH 19, 2024

So much digital ink has been spilled regarding how generative AI is a first-class productivity booster. You should get complete responses within seconds. Where the machine hands off to the human Now read each one. The machine performed the magic: the real prestige, or trick reveal, lies ahead. And how might it work?

Retail 537

Retail Education Research Technology 537

CIO

SEPTEMBER 19, 2023

Just months after partnering with large language model-provider Cohere and unveiling its strategic plan for infusing generative AI features into its products, Oracle is making good on its promise at its annual CloudWorld conference this week in Las Vegas.

Human Resources 906

Human Resources Knowledge Sales Capital 906

CIO

APRIL 5, 2024

For example, the US White House has released a blueprint for an AI bill of rights , and the European Parliament passed the wide-ranging AI Act in March , regulating AIs used in the European Union. However, Congress, mired in partisan infighting, seems unlikely to move forward on serious AI legislation anytime soon.

Commerce 701

Commerce Algorithm Security Security 701

CIO

APRIL 30, 2024

AI, including Generative AI (GenAI), has emerged as a transformative technology, revolutionizing how machines learn, create, and adapt. And as organizations increasingly adopt edge computing for real-time processing and decision-making, the convergence of AI and edge computing presents unprecedented opportunities.

Retail 585

Retail Predictive Analytics Algorithm Gaming 585

CIO

FEBRUARY 28, 2024

By harnessing AI and advanced analytics, healthcare providers will be able to better predict and improve a patient’s health performance over their lifetime, paving the way for precision medicine. Ultimately, this technology promises to improve patient outcomes and reduce the burden on our healthcare systems.

Innovation 641

Innovation Predictive Analytics Knowledge Technology 641

CIO

MAY 14, 2024

In past years, reporting fatal drug overdoses has largely been a paper- and human-driven process in King County, which shares the information with state and federal agencies. A time-consuming process That manual reporting process, however, took far too long, impacting King County’s ability to shape response.

Human Resources 465

Human Resources Education Learning Technology 465

CIO

NOVEMBER 21, 2023

The role of AI has become so critical to military strategy and capability that the US Air and Space Forces appointed its first chief artificial intelligence officer this year. The DAF and the Secretary of the Air Force have prioritized AI. Artificial intelligence is transforming the ways in which we do virtually everything.

Algorithm 689

Algorithm Innovation Competitive Intelligence 689

CIO

NOVEMBER 16, 2022

The second is leveraging IoT and AI to support new digital services and new digital products that we can offer our consumers. That’s another way in which our IT organization was able to work side by side with our business partners to advance this one. That is part of the value we bring to the table.

Business 835

Business IT Value Chain Technology 835

CIO

JANUARY 12, 2024

Gearing up to use generative AI Employees want tools to help them perform better, and organizations recognize the potential of AI to enhance CX and EX. Our report shows the top outcomes of AI are increased efficiency and speed, improved personalization, and greater customer retention. Take meetings.

Technology 677

Technology Technology Brainstorming Intelligence 677

CIO

SEPTEMBER 19, 2023

Organizations all around the globe are implementing AI in a variety of ways to streamline processes, optimize costs, prevent human error, assist customers, manage IT systems, and alleviate repetitive tasks, among other uses. And with the rise of generative AI, artificial intelligence use cases in the enterprise will only expand.

Airline 882

Airline Predictive Analytics Analysis Commerce 882

CIO

MARCH 18, 2024

The transformative power of technologies like artificial intelligence (AI) and machine learning is undeniable. Consider the many innovations that improve our daily lives: videoconferencing, remote collaboration tools, real-time information, artificial intelligence, and medical advancements.

Innovation 325

Innovation Globalization Technology Technology 325

CIO

MARCH 18, 2024

The transformative power of technologies like artificial intelligence (AI) and machine learning is undeniable. Consider the many innovations that improve our daily lives: videoconferencing, remote collaboration tools, real-time information, artificial intelligence, and medical advancements.

Innovation 325

Innovation Globalization Technology Technology 325

CIO

OCTOBER 3, 2023

However since then great strides have been made in machine learning and artificial intelligence. Mordor Intelligence sees the increasing incorporation of machine learning tools into hyperautomation products as being one of the main drivers of market growth. It’s been around since the early 2000s. This is hyperautomation.

Business 693

Business Analysis Intelligence Intelligence 693

CIO

MARCH 14, 2024

As businesses digitally transform, technology is increasingly integrated into every activity, and the CIO is becoming more of a catalyst for data-driven value creation through analytics, new AI model training, software development, automation, vendor engagement, and more.

Banking 544

Banking Technology Technology Loss 544

CIO

DECEMBER 7, 2023

And yet… EDiSON rises Ōita University, a national university established in 1921 in Ōita Prefecture , Kyushu, was interested in building a data-driven solution for enhancing disaster-response capabilities. The solution also facilitates collaboration among organizations involved in disaster response.

Human Resources 529

Human Resources Education Commerce Innovation 529

CIO

MARCH 24, 2024

Read a case study about NTT DATA’s intelligent workplace in Singapore Read a case study about hybrid work in NTT DATA’s Munich office Gearing up to use generative AI Employees want tools to help them perform better, and organizations recognize the potential of AI to enhance CX and EX. AI is a powerful tool, but you must use it right.

Technology 453

Technology Technology Brainstorming Globalization 453

CIO

NOVEMBER 16, 2023

In a career spanning such companies as IBM, KeyCorp, M&T Bank, and BMO, she has “answered the call” many times, most recently as CIO of The Hartford, where she is responsible for the overall strategy, vision, and execution of business technology, cyber, data analytics, and data science. We call this whole phenomenon information advantage.

Advantage 757

Advantage Advantage Benchmarking Innovation 757

CIO

JANUARY 10, 2023

Dan Zimmerman, chief product and information officer of TreviPay, says the demand for talent in 2022 was so fierce that it was driving up IT salaries faster than inflation. IT leaders say the best approach is to focus on adaptability. Diversity in professional backgrounds should be a common requirement.”

IT 791

IT Profiling Innovation Security 791

CIO

MAY 15, 2024

Generative AI (GenAI) has the potential to transform entire industries, especially in customer service and coding. Although the GenAI market is still at a nascent stage, some important tenets are already starting to emerge for responsible development and use (As told to us by Microsoft’s Sriram Subramanian ). What are the challenges?

Intellectual Property 325

Intellectual Property Security Security Learning 325

CIO

MAY 8, 2024

In the age of big data, where information is generated at an unprecedented rate, the ability to integrate and manage diverse data sources has become a critical business imperative. AI-powered data integration tools leverage advanced algorithms and predictive analytics to automate and streamline the data integration process.

Innovation 369

Innovation Algorithm Predictive Analytics Security 369

CIO

SEPTEMBER 12, 2023

Generative AI has taken the world seemingly by storm, impacting everything from software development, to marketing, to conversations with my kids at the dinner table. At the recent Six Five Summit , I had the pleasure of talking with Pat Moorhead about the impact of Generative AI on enterprise cybersecurity.

Intelligence 773

Intelligence Intelligence Security Security 773

CIO

FEBRUARY 21, 2024

But their commitment is becoming more demanding and complex as AI, in its many applications, rises to the top of the syllabus. The AI skillset is becoming critical for employability for many students,” adds Sheehan. Corporates are spending big on gen AI at the moment.

Education 793

Education Sports Entertainment Innovation 793