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UPS delivers customer wins with generative AI

CIO

MeRA, which the R&D team first released into limited production in November, will be adapted and extended to all categories of customer contact — and it will be applied to other functions within the enterprise, including human resources, sales, and finance, Subramanian says.

Win 860
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Micro transformation: Driving big business benefit through quick IT wins

CIO

And when performed strategically in succession as Mahon has done at Werner, such quick wins can lead to much larger business transformation over time — with less big-bang disruption and change management thanks to measurable proof of enhancement along the way. It gets contagious — you do one and it leads to others.”

Win 497
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4 skills that can help companies thrive with AI

CIO

With two decades of experience as a human resources leader, Deepa Subbaiah, a senior director for HR at Freshworks, has deep expertise in exploring how enterprise teams can get the most out of workplace tech, from first-generation SaaS applications in the early 2000s to today’s AI-powered chatbots. I consider it more of a marathon.

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Highlighted contract wins in 2023: You win some, you lose some but the game never stops

FedSavvy

As we enter the second half of the calendar year 2023, this blog summarizes some substantial federal contract wins and losses thus far. Read on to learn about some big highlighted wins and losses in this never ending game of federal contracting musical chairs. Figure 1 – A summary of major contract wins in 2023.

Win 100
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Top 8 challenges IT leaders will face in 2024

CIO

To get back in front, IT leaders will have to transform lessons learned from 2023 into actionable, adaptable processes, as veteran technology pros have been remarkably consistent in identifying global and economic uncertainties as key challenges for IT leaders to anticipate in 2024 as well.

IT 753
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Gen AI success starts with an effective pilot strategy

CIO

Fostering a culture of learning Skillsoft, a provider of education services and technology, has been leveraging AI for some time to deliver personalized, dynamic, and interactive learning experiences for users. Promote a culture of curiosity and learning, to keep pace with what is a fast-evolving space,” she says.

Education 756
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Get the scoop on ITES-3S spending trends, competitors and customers

FedSavvy

Before you get too far in your planning for ITES-4S, be sure to use this blog series and other resources to understand what has happened on ITES-3S. Learn what demand and competitive environment exists today so you can supplement your understanding of Army IT (and other) spending. Army Human Resources Command (HRC), U.S.