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UPS delivers customer wins with generative AI

CIO

MeRA’s introduction has been a game changer for UPS, transforming our approach to best-in-class customer service,” Subramanian says. “By Customer service is emerging as one of the top use cases for generative AI in today’s enterprise, says Daniel Saroff, group vice president of consulting and research at IDC.

Win 877
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Oracle makes its pitch for the enterprise cloud. Should CIOs listen?

CIO

In a cloud market dominated by three vendors, once cloud-denier Oracle is making a push for enterprise share gains, announcing expanded offerings and customer wins across the globe, including Japan , Mexico , and the Middle East. These days that includes generative AI.

IT 781
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Many CIOs are better equipped to combat rising IT costs. Are you?

CIO

Forty-one percent of the CIOs in the survey said they’ve changed their cycle for revisiting IT budgets to at least every month, says Tony Olvet, IDC’s VP of worldwide C-suite and digital business research. You lose expertise and knowledge, but that’s the most common approach,” he says.

IT 835
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Addressing the insecurity of verified identities

CIO

I’m simply pointing out that our best identification efforts aren’t bulletproof, and this knowledge brings with it a new set of responsibilities. Industry researchers claim Active Directory is involved in 90% of the attacks they witness. Unfortunately, many security practitioners still view identity as a zero-sum game.

Security 895
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IT leaders embrace the role of business change maker

CIO

According to the 2023 State of the CIO research , 85% of IT leaders have come to view the CIO role through the lens of changemaker — a vantage point not likely to shift as the role becomes more digital and innovation focused. Athletes have to have the ability to compromise and be intelligent enough to make in-game moment changes.”

Business 616
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CIOs press ahead for gen AI edge — despite misgivings

CIO

x natural language model on pilots well before Microsoft’s highly publicized OpenAI investment and is moving full steam ahead on streamlining content creation for car research pages and encouraging its programmers to scale use of GPT-4 to further enhance the customer experience. in concert with Microsoft’s AI-optimized Azure platform. “As

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Harnessing Sales Teams as a Source Of Competitive Intelligence

Aqute Intelligence

Unleashing the power of sales as CI agents When it comes to competitor analysis and market research, we often overlook the closest source of first-hand competitor insights – our own sales teams. Can you shed light on a recent win or loss against our main competitors? Ready to ramp up your competitive intelligence game?