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UPS delivers customer wins with generative AI

CIO

MeRA’s introduction has been a game changer for UPS, transforming our approach to best-in-class customer service,” Subramanian says. “By MeRA, which has earned UPS a 2024 CIO 100 Award for IT innovation and leadership, automates responses to some of the roughly 52,000 customer e-mails UPS receives each day, according to the company.

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5 rules that transform outsourcing outcomes

CIO

For organizations seeking a collaborative win-win approach to outsourcing, the Vested sourcing business model is worth consideration. It is the product of nearly 20 years of research at the University of Tennessee, beginning with a deep-dive funded by the United States Air Force on outcome-based outsourcing in 2003.

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Oracle makes its pitch for the enterprise cloud. Should CIOs listen?

CIO

In a cloud market dominated by three vendors, once cloud-denier Oracle is making a push for enterprise share gains, announcing expanded offerings and customer wins across the globe, including Japan , Mexico , and the Middle East. The vendor’s database expertise is also a major plus for the cloud. These days that includes generative AI.

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Leaning into Retail’s Challenges with Digital Transformation

CIO

Are they using technology to win the margin game? They’ve embraced the on-demand mentality of being able to research products online, order from their couches and, if necessary, do in-store pickups without having to stand in line. Are they adopting digital strategies that serve both younger and older populations?

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MLSE looks to revolutionize sports experience with digital R&D lab

CIO

From how players train, to how teams make strategic decisions during games, to how venues operate and fans engage, sports organizations are turning to software engineers and data scientists to help transform the sport experience. Digital solutions and data analytics are changing the world of sports entertainment at a rapid clip.

Sports 536
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The Inside Startup: Meet Cisco’s Emerging Technologies and Incubation Group

CIO

Regardless, new business ventures work under pressure to research, refine, and deliver an idea to the market. But despite the high risk/reward framework, these Victory-or-Bust ventures don’t have the market cornered on agility and innovation. Cisco sets aside space for an innovative team operating with a startup mindset.

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7 traits of inspirational IT leaders

CIO

CIOs who are purposefully positive and responsible, with a focus on integrity, tend to inspire others, says Ola Chowning, a partner at global technology research and advisory firm ISG. Team members must feel empowered to do great things, such as by sharing innovative ideas to serve customers in the ways they want to be served. “We

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