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Payment-processing outages at UK retailers raise reliability issues for cashless transactions

CIO

Payment-processing failures at several high-profile retail brands in the UK over the past week disrupted on-site customer service and stirred speculation about the cause of the outages. That could be because even they don’t yet know, noted Aaron Press, research director for worldwide payment strategies at IDC.

Retail 739
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Amazon drops ‘just walk out’ technology at its US retail locations

CIO

In essence, the technology may have been a little too advanced for the rank and file of US customers, according to Matt Arcaro, research director for computer vision tools and technology at IDC. In businesses like grocery stores, which tend to have thin margins already, such a capital outlay often doesn’t make economic sense.

Retail 325
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CarMax drives business value with GPT-3.5

CIO

Generative AI such as ChatGPT has of late captured the imagination of business leaders across industries. x for business value even before ChatGPT became a household name. CarMax’s IT team, for one, has been working with Microsoft and OpenAI to leverage GPT-3.x billion overall. “The

Business 909
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4 industries where chatbots will have the biggest impact

CIO

More than 80% of business leaders believe that the best bang for their gen AI buck is in chatbots for automating customer service and improving knowledge management, according to a Capgemini survey of 1,000 companies in 13 countries. billion, according to Verified Market Research. Where will companies pour those hundreds of billions?

Banking 642
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Il cliente al centro: come i CIO potenziano la customer experience mentre trasformano il business

CIO

Le aziende capaci di offrire una customer experience superiore hanno tassi di crescita cinque volte più elevati dei loro concorrenti e, nella gestione della CX, il CIO ha un ruolo fondamentale, scriveva Forrester Research (“Improving CX Through Business Discipline Drives Growth”) nel 2019.

Commerce 510
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How to Conduct Consumer and Retail Market Research

Alpha Sense BI

The consumer and retail (C&R) industry is evolving rapidly due to a combination of new innovations and technologies, shifts in consumer preferences and behaviors, and macroeconomic events hindering sector growth. To stay competitive in the current economic climate , companies need to conduct comprehensive and efficient market research.

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Accenture buys supply chain firm to expand Oracle business

CIO

Accenture on Wednesday said that it was acquiring US-based supply chain management (SCM) software provider Inspirage for an undisclosed amount to expand its Oracle-focused business. Accenture, which has been an Oracle partner for more than 30 years, has been on an acquisition spree to expand its Oracle business over the last few years.

Business 635