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UPS delivers customer wins with generative AI

CIO

United Parcel Service last year turned to generative AI to help streamline its customer service operations. Customer service is emerging as one of the top use cases for generative AI in today’s enterprise, says Daniel Saroff, group vice president of consulting and research at IDC.

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Oracle’s Fusion Cloud CX, ERP, and SCM get generative AI features

CIO

Just months after partnering with large language model-provider Cohere and unveiling its strategic plan for infusing generative AI features into its products, Oracle is making good on its promise at its annual CloudWorld conference this week in Las Vegas. In April, Salesforce had released a similar capability for its service application.)

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5 ways AI is showing promise as a decision-maker

CIO

CIOs and others in the C-suite are already seeing payoffs from using AI to automate myriad types of business tasks and workflows. AI is becoming an integral part of decision-making for many different business functions – from finance to manufacturing to sales. AI makes this capability available to any business.

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Microsoft and Cognizant team up to boost enterprise Copilot adoption

CIO

As part of the deal, Cognizant has acquired 25,000 Microsoft 365 Copilot seats, and 500 each of Sales Copilot and Services Copilot, for use by its associates across the globe. The announcement comes amid reluctance among some CIOs regarding the ROI of generative AI copilots.

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Decoding Salesforce’s plausible $11 billion bid to acquire Informatica

CIO

Salesforce’s reported bid to acquire enterprise data management vendor Informatica could mean consolidation for the integration platform-as-a-service (iPaaS) market and a new revenue stream for Salesforce, according to analysts. This challenge requires tools with capabilities outside of what MuleSoft and Tableau can offer,” Park explained.

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Hasso Plattner stepping down signals another turning point at SAP

CIO

Hopp took over the position of CEO until 1998 and Plattner took care of technology and development, as well as SAP’s important entry into the US market. He was the driving force behind R/3 development in the early 1990s, and in 2010, his pet project, the in-memory database HANA, had major market presence.

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AI adoption accelerates as enterprise PoCs show productivity gains

CIO

Like other CIOs, Katrina Redmond has been inundated with opportunities to deploy AI that promise to speed business and operations processes, and optimize workflows. To be successful, an AI proof of concept (PoC) project also needs to make good business sense, says CIO Vikram Nafde, CIO at Connecticut-based Webster Bank.

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