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3 ways Generative AI is transforming the retail industry

CIO

Generative artificial intelligence (GenAI) tools such as Azure OpenAI have been drawing attention in recent months, and there is widespread consensus that these technologies can significantly transform the retail industry. How can Generative AI speed innovation in retail?

Retail 613
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Tractor Supply enlists AI to deliver ‘legendary’ customer service

CIO

The rural lifestyle retailer, with more than 2,200 stores across the US, caters to the needs of rural residents with a wide variety of products on its shelves. And while the company prides itself on the wide knowledge of its store employees, no one can be an expert on every product a store sells. Tractor Supply Co.

Retail 722
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Piyush Chowhan, CIO, Panda Retail: Leadership positions demand tough decisions

CIO

With more than two decades of experience working in global consumer and retail companies, Piyush Chowhan is passionate for transforming businesses by leveraging technology. In a free-wheeling discussion with CIO.com, he throws light on his business-technology journey and how he delivers results and creates value across organizations.

Retail 325
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Will enterprises soon keep their best gen AI use cases under wraps?

CIO

The retail industry has no shortage of cases on display where generative AI has shown tangible benefits. Suddenly, you can create engaging customer-facing videos at the click of a button,” says Oliver Banks, retail consultant and author of Driving Retail Transformation: How to navigate disruption and change.

Biotech 803
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Camunda simplifies process automation with new AI-powered natural language features

CIO

Announced at its CamundaCon 2024 event in Berlin this week, the company’s pitch for AI is that the technology will hugely simplify the steep learning curve that comes with the setup phase of many business orchestration projects. An example used by Camunda is ordering a product to pick up in person from a large online retailer.

Retail 606
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4 industries where chatbots will have the biggest impact

CIO

More than 80% of business leaders believe that the best bang for their gen AI buck is in chatbots for automating customer service and improving knowledge management, according to a Capgemini survey of 1,000 companies in 13 countries. Connect the dots, and the potential for generative AI to improve the retail chatbot experience is enormous.

Banking 661
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Inside Walmart’s generative AI journey

CIO

The multinational retail company positions itself as a “people-led, tech-powered” one, and sitting squarely at that intersection is generative AI, the power of which most leaders believe is fully realized when the strengths of people and technology are combined. million associates around the globe.

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