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Tractor Supply enlists AI to deliver ‘legendary’ customer service

CIO

The rural lifestyle retailer, with more than 2,200 stores across the US, caters to the needs of rural residents with a wide variety of products on its shelves. And while the company prides itself on the wide knowledge of its store employees, no one can be an expert on every product a store sells. Tractor Supply Co.

Retail 684
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Dubai-based GMG invests in next-gen tech to improve customer needs

CIO

The digital transformation of the Middle East’s retail sector in the last five to seven years has brought immense value in crafting more agile supply chains that accommodate demand. Knowledge and adoption of big data, cloud transformation, internet of things (IoT), augmented reality, and robotics are necessary to remain agile.

Commerce 611
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How Canadian Tire CIO & CTO balances lessons learned and leading with purpose

CIO

And with his dual titles at the company—CIO and CTO—Rex Lee is in the driver’s seat to support digital transformation and implement shared knowledge across teams and management. I moved from telco to tech, high tech to retail, but didn’t think I’d make that jump, nor thought retail would be invigorating,” he says. “I

Learning 644
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The Milkman always delivers via efficient and green last-mile operations

CIO

When retailers jumped on the trend, offering in-store and digital buying experiences, they struggled to deliver the frictionless and secure omnichannel journey that consumers expect from purchase to doorstep. We became a technology provider to enable transparency, efficiency, and a superior buyer experience.”

Retail 530
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The HP-Autonomy lawsuit: Timeline of an M&A disaster

CIO

Around the turn of the century, Autonomy Corporation was one of the darlings of the UK technology industry, specializing in knowledge management and enterprise search. Its Agentware internet search tools are used by enterprises including Barclays Bank and Unilever and sold as shrink-wrapped software through retail outlets.

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eCommerce Brands Use Big Data for Logistics and Fulfillment Warehouses Protection

Smart Data Collective

Big data has driven major changes in the e-commerce sector in recent years. E-commerce brands spent over $16 billion on analytics in 2022 and are projected to spend over $38 billion by 2028. One of the biggest benefits of data analytics is that it can help e-commerce brands optimize their logistics and fulfillment processes.

Commerce 214
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AI in e-commerce: Examples and best practices

bazaarvoice

Now AI is becoming increasingly common in the world of e-commerce. Today, spam filters, mobile check deposits, and facial-recognition technology all use AI to make consumers’ lives easier. The technology also helps power retargeting ads and chatbots. Here are some of the most exciting AI in e-commerce use cases to date.