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UPS delivers customer wins with generative AI

CIO

MeRA, which the R&D team first released into limited production in November, will be adapted and extended to all categories of customer contact — and it will be applied to other functions within the enterprise, including human resources, sales, and finance, Subramanian says.

Win 877
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AI in HR: How Machine Learning is Changing Human Resources

Zoominfo

But today, AI is being used in every facet and function of companies, including human resources. But let’s explore the ways in which machine learning is changing the world of Human Resources Management (HRM). Below are the different areas of HR that machine learning software has impacted.

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Implications of generative AI for enterprise security

CIO

A technology inflection point Generative AI operates on neural networks powered by deep learning systems, just like the brain works. These systems are like the processes of human learning. Large learning models (LLMs) that back these AI tools require storage of that data to intelligently respond to subsequent prompts.

Security 753
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Embracing HR Analytics: Shaping the Future of Human Resources

Splash BI

Upcoming Webinar Embracing HR Analytics: Shaping the Future of Human Resources THU, MAR 07, 2024 01 PM ET Jump to abstract Register Now Abstract Join us for an enlightening panel discussion where leading HR experts delve into the significant trends and metrics of 2023, offering crucial insights for HR Professionals.

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Oracle’s Fusion Cloud CX, ERP, and SCM get generative AI features

CIO

Generative AI capabilities for service-related applications include assisted agent responses, assisted knowledge articles, search augmentation, customer engagement summaries, assisted guidance authoring, and field service recommendations. ERP Systems, Generative AI, Human Resources

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Problems Solved with AI And Machine Learning in Customer Service

Smart Data Collective

Artificial intelligence and machine learning tools have advanced over the years. For example, deep learning can be used to understand speech and also respond with speech. Information Gap. A major challenge in customer service is the information gap of the customer service executive. Take the example of 17-years-old MQL5.community

Learning 313
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What are the main challenges CISOs are facing in the Middle East?

CIO

The human resource base is very key both for cybersecurity professionals and the general employee. In cybersecurity, precedence is always provided for the protection of human life before anything else. The sector also holds customer data and intellectual property which is typically very sensitive information and held on trust.