CIO

FEBRUARY 20, 2024

To succeed with AI, your rollout could benefit from a rear-view mirror. Take, for example, how IT’s strategic planning process paved the way for smoothly deploying personal computers throughout the enterprise. Which is AI and its exploding portfolio of capabilities. The experts are telling us to start with a plan.

Knowledge 815

Knowledge Gaming Security Security 815

CIO

DECEMBER 11, 2023

AI has whet the appetites of organizations across nearly every sector. As AI pilots move toward production, discussions about the need for ethical AI are growing, along with terms like “fairness,” “privacy,” “transparency,” “accountability,” and the big one —”bias.”

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Intellectual Property Sports Globalization Commerce 822

CIO

DECEMBER 17, 2023

Customers call in droves (it’s not uncommon to see call volumes increase by as much as 41% between Thanksgiving and Cyber Monday alone), all expecting smooth and satisfying service regardless of how many others are behind them in the queue. Supercharge agent performance Your agents are your prized possession.

Management 804

Management Innovation Win Security 804

CIO

FEBRUARY 14, 2024

Generative AI continues to dominate IT projects for many organizations, with two thirds of business leaders telling a Harris Poll they’ve already deployed generative AI tools internally, and IDC predicting spend on gen AI will more than double in 2024. But the usual laundry list of priorities for IT hasn’t gone away.

IT 895

IT Due Diligence Security Security 895

CIO

DECEMBER 18, 2023

Over the summer, I wrote a column about how CIOs are worried about the informal rise of generative AI in the enterprise. Since then, many CIOs I’ve spoken with have grappled with enterprise data security and privacy issues around AI usage in their companies. That column may have been the understatement of the year.

Management 747

Management Intellectual Property Pharmaceutical Security 747

CIO

NOVEMBER 1, 2023

Most CIOs have begun exploring generative AI to make sure they stay relevant. After experimenting with both GitHub copilot and ChatGPT for over six months, I’m amazed by the pace at which generative AI is evolving,” says Yves Caseau, global CIO of Michelin. A boost to traditional AI While generative AI is new, AI is not.

Algorithm 820

Algorithm Globalization Predictive Analytics Benchmarking 820

CIO

APRIL 9, 2024

Previously head of cybersecurity at Ingersoll-Rand, Melby started developing neural networks and machine learning models more than a decade ago. Previously head of cybersecurity at Ingersoll-Rand, Melby started developing neural networks and machine learning models more than a decade ago. We did not realize we were that far ahead.”

Innovation 659

Innovation Gaming Technology Technology 659

CIO

MAY 17, 2024

IT is an ever-changing industry, a truism that 2023 underscored, thanks in large part to the meteoric rise of generative AI. The industry saw unprecedented growth in certain areas — such as AI and ML — alongside massive layoffs from tech vendors and cooling (or even contracting) salaries for a wide range of IT roles.

IT 500

IT Education Analysis Technology 500

CIO

MARCH 18, 2024

Amid the turbulence of AI, technologies are emerging rapidly, startups are clamoring for attention, and hyperscalers are scrambling to corral market share. AI moves fast, so we don’t want to delay. “AI AI moves fast, so we don’t want to delay. According to IDC , core IT spending for AI will grow from $235.6

Intellectual Property 835

Intellectual Property Startups Banking Technology 835

CIO

SEPTEMBER 7, 2023

With leaders from every department bandying about possibilities and concerns, CIOs are uniquely positioned to provide real talk and leadership on the company’s AI agenda. According to a 2022 Institute of Directors survey , 80% of boards did not have processes in place to audit their company’s use of AI.

Briefing 747

Briefing Education Banking Algorithm 747

CIO

JANUARY 31, 2024

Regulators, investors, customers, and even employees are pushing companies to minimize the climate impact of their AI initiatives. But AI users must also get over the urge to use the biggest, baddest AI models to solve every problem if they truly want to fight climate change. Our theory is no.

Gaming 844

Gaming Globalization Win Intelligence 844

CIO

JANUARY 25, 2024

Organizations investing in artificial intelligence should never lose sight of one constraint: Capturing value from the technology ultimately comes down to the skills of people tasked with using it. Create passion and enthusiasm in-house [for AI], and in that way you will be able to identify future leaders.”

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Human Resources Predictive Analytics Knowledge Capital 723

CIO

NOVEMBER 27, 2023

ChatGPT, Stable Diffusion, and DreamStudio–Generative AI are grabbing all the headlines, and rightly so. Intelligent assistants are already changing how we search, analyze information, and do everything from creating code to securing networks and writing articles. The results are impressive and improving at a geometric rate.

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Matrix Advantage Advantage Loss 829

CIO

OCTOBER 5, 2023

As chief digital and technology officer at CBRE, Davé recognized early that the commercial real estate industry was ripe for AI and machine learning enhancements, and he and his team have tested countless use cases across the enterprise ever since. Even so, “we are still in the early innings” with AI, says Davé.

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Matrix Win Innovation Globalization 813

CIO

FEBRUARY 7, 2024

We all know how that turned out. With generative AI, we face a similar conundrum. Amazon and Apple, for example, are restricting employee use of ChatGPT, while others, like Ford and Walmart, are giving gen AI tools to their employees, with the goal of sparking employee innovation.

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KPI Finance Innovation Technology 659

CIO

JANUARY 11, 2024

CIOs are under increasing pressure to deliver AI across their enterprises – a new reality that, despite the hype, requires pragmatic approaches to testing, deploying, and managing the technologies responsibly to help their organizations work faster and smarter. Among IT leader respondents in the AI Indicator study, the No.

Advantage 802

Advantage Advantage Gaming Education 802

CIO

DECEMBER 26, 2023

IT provides the plumbing for just about every company in existence today. We’ve gathered eight instances of big tech failures that struck companies and other organizations in 2023. And because the incumbent companies have been around for so long, many are running IT systems with some elements that are years or decades old.

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Airline IT Profiling Briefing 864

CIO

MARCH 13, 2024

Even though generative AI is a relatively new technology, it’s now difficult to imagine a world without it, given the impact it’s making, and the business value it can create. EY is one example of a company widely deploying gen AI. With the use of gen AI, the agents were, on average, able to resolve 14% more issues per hour.

IT 804

IT Knowledge Research Globalization 804

CIO

OCTOBER 19, 2023

“Our people make the difference” — a common catchphrase of Walmart founder Sam Walton — still guides the company’s path forward as it ventures into the future with generative AI. The move places Walmart among a handful of companies (aside from tech giants) that have leveraged generative AI at scale.

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Retail Innovation Knowledge Research 856

CIO

SEPTEMBER 26, 2023

Companies are now recognizing the work ahead of them to get their data, people, and processes ready to capitalize on gen AI’s potential. So leaders will need to radically re-think how work gets done. Critical to getting this right is understanding and linking gen AI and innovation to enterprise success.

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Business Innovation Technology Technology 847

CIO

MARCH 27, 2024

This includes anything based on RSA, Diffie-Hellman, and elliptic curve cryptography — all of which are NIST standards that have been adopted and trusted by governments and companies around the world. Many public and private organizations use these standards and require their partners to do the same. The impact will be felt globally.

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Algorithm Banking Retail Globalization 877

CIO

OCTOBER 10, 2023

With the rise of AI, leaders are re-thinking how they drive productivity and execution within their teams. Leverage the power of asynchronous communication Productivity starts with finding the right tools, eliminating as many meetings as possible, and using documentation as a means of collaboration to work asynchronously.

Innovation 813

Innovation Win Management Technology 813

CIO

DECEMBER 27, 2023

Highly regulated, customer-centric, and dependent on layers of human involvement and manual processes, financial services are ripe for automation through artificial intelligence (AI). Those same characteristics, however, reveal the risks AI pose to this sector. AI is not the future of financial services — it’s the present.

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Banking Commerce Technology Technology 885

CIO

APRIL 17, 2024

Innovation is essential, especially in the contact center as the tip of the spear in customer experience, but how do you activate your modernization plan? These are wonderful places to use technology, be it an app or your IVR or chatbot, but there will also be calls that are not an appropriate fit for these solutions.

Innovation 813

Innovation Win Technology Technology 813

CIO

OCTOBER 26, 2023

You don’t have to look further than recent headlines to know generative AI has garnered outsized attention in 2023. The case for GenAI education as part of IT’s remit At first blush, training and educating users on how to use generative AI may seem outside the typical scope of IT, but GenAI is not a typical tech transformation.

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Knowledge Technology Technology Sports 888

CIO

SEPTEMBER 19, 2023

Organizations all around the globe are implementing AI in a variety of ways to streamline processes, optimize costs, prevent human error, assist customers, manage IT systems, and alleviate repetitive tasks, among other uses. And with the rise of generative AI, artificial intelligence use cases in the enterprise will only expand.

Airline 887

Airline Predictive Analytics Analysis Commerce 887

CIO

NOVEMBER 2, 2023

I’ve always aspired to run my own company,” says the Los Angeles resident. “I I always told myself, ‘If I want to be CEO, I need to start doing the job now.’” You’re used to aligning stakeholders on a vision, rolling out solutions that delight your constituents, and translating all of that into a financial lens.”

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Alliance Competitive Positioning Technology Technology 793

CIO

OCTOBER 12, 2023

You’re an IT leader at an organization whose employees are rampantly adopting generative AI. You require a strategy for efficient, productive, and responsible corporate use. Your GenAI strategy playbook Startups, of course, move quickly because their ability to be nimble and strategic determines their long-term viability.

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Startups Advantage Advantage Knowledge 799

CIO

FEBRUARY 26, 2024

As with any revolutionary technology, artificial intelligence (AI) is viewed with both optimism and fear. The optimistic outlook posits that AI is our virtual assistant, taking care of mundane, task-oriented activities so we have time to conjure up new business ideas. How AI integrates into business and culture depends on us.

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Business Innovation Data Analysis Intelligence 617

CIO

SEPTEMBER 8, 2023

Companies developing and deploying AI solutions need robust governance to ensure they’re used responsibly. The easy things: A clear understanding of AI terminology and risks There’s a host of things that can be established with relative ease early in an organization’s AI journey.

Banking 793

Banking Startups Education Innovation 793

CIO

APRIL 25, 2024

With questions around ROI, increasing outlay, and corporate scrutiny on IT cost savings on the rise, CIOs must know not only what contributes to their organization’s overall cloud spend but also how to optimize it. And that’s all before considering the need to fuel new AI initiatives , which can push cloud costs up further.

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Management Finance Capital Technology 779

CIO

SEPTEMBER 21, 2023

The advent of gen AI changed everything, and the pace of that change is like nothing we’ve seen before. According to McKinsey, gen AI is poised to add up to an annual $4.4 With a pre-trained model, you can bring it into HR, finance, IT, customer service—all of us are touched by it.” In Europe, the AI Act is on its way.

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Globalization Technology Technology Security 813

CIO

JANUARY 19, 2024

Companies are increasingly eager to hire data professionals who can make sense of the wide array of data the business collects. The US Bureau of Labor Statistics (BLS) forecasts employment of data scientists will grow 35% from 2022 to 2032, with about 17,000 openings projected on average each year. Not finding what you’re looking for?

Knowledge 793

Knowledge Data Mining Predictive Analytics Learning 793

CIO

APRIL 18, 2024

It is a cross-cutting layer that ensures a consistent experience for acquiring and integrating typical capabilities and services for a broad set of applications and use cases. Platforms support the software you’ve built to run your business. A platform not only runs that software, but it manages the services your apps need.

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Restaurants Entertainment Security Security 658

CIO

OCTOBER 12, 2023

Afterwards, we spent some more time discussing the changing role of the CIO, the story he’s writing around data and AI, how he gets the most from his strategic vendor partner relationships, and more. What’s your take on the changing role of the CIO? That summarizes how the role of the CIO is changing. He expected that.

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Win Gaming Profiling Education 793

CIO

JANUARY 15, 2024

Reengage with learning “The pandemic offered many of us a reprieve from attending conferences — and I enjoyed the break from conference food and delayed flights — but now it’s time to reengage,” says George F. Create a personal board of directors The use of a personal board of directors is a longstanding recommendation for executives.

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IT Brainstorming Profiling Learning 822

CIO

MARCH 27, 2023

The hype surrounding AI-based voice and chatbots is evident, but do they deliver? Any company that underestimates the value of AI in this area will fall behind in 2023; however, reevaluation is necessary. How can you implement AI bots in your company, and what will they be able to do for you?

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Predictive Analytics Knowledge Profiling Win 725