Remove Business Remove Human Resources Remove Knowledge Remove Technology
article thumbnail

UPS delivers customer wins with generative AI

CIO

Bala Subramanian, chief digital and technology officer at UPS, sees the company’s foray into generative AI as not only a winner for its customer contact center agents but something to be introduced to other business processes in the near future, he says.

Win 877
article thumbnail

4 skills that can help companies thrive with AI

CIO

Organizations investing in artificial intelligence should never lose sight of one constraint: Capturing value from the technology ultimately comes down to the skills of people tasked with using it. Every day, knowledge workers are teaming up in new ways with intelligent machines. I consider it more of a marathon.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

What is a project manager? The lead role for project success

CIO

Each phase emphasizes a different mix of project management skills and knowledge areas, including integration, scope, time, cost, quality, human resources, communication, risk procurement, and stakeholder management. Essentially, any business that has projects needs project managers.

article thumbnail

AI in HR: How Machine Learning is Changing Human Resources

Zoominfo

But today, AI is being used in every facet and function of companies, including human resources. But let’s explore the ways in which machine learning is changing the world of Human Resources Management (HRM). That is, it’s a tool capable of doing something that a human can do.

article thumbnail

“If organisations are hacked, they should stay calm and act quickly by instantly activating their incident response plan”

CIO

The skills challenge is likely going to be key as a result of the rise of disruptive technologies such as Generative AI. This is very crucial for example in the payments industry where failure to comply with requirements such as PCI-DSS could force an organisation out of business.

article thumbnail

CIO as enabler: Building an ecosystem of innovation partners

CIO

The reason for this shift is simple: While CIOs can often call on talented teams of internal IT professionals to deliver business solutions, no technology department can be expected to generate every innovation necessary to compete in a fast-moving digital age. What are we doing about the transformation of the business?’”

article thumbnail

Tidal wave of new digital solutions demands a new approach to the customer-vendor partnership

CIO

The problem is that executives and line-of-business managers demand that all these new digital systems be effectively planned and deployed in a compressed time frame. And many others that started off with an internal team ended up adding outside resources as the project moved ahead. There’s more to do than ever before.