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UPS delivers customer wins with generative AI

CIO

Bala Subramanian, chief digital and technology officer at UPS, sees the company’s foray into generative AI as not only a winner for its customer contact center agents but something to be introduced to other business processes in the near future, he says.

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Embracing HR Analytics: Shaping the Future of Human Resources

Splash BI

Upcoming Webinar Embracing HR Analytics: Shaping the Future of Human Resources THU, MAR 07, 2024 01 PM ET Jump to abstract Register Now Abstract Join us for an enlightening panel discussion where leading HR experts delve into the significant trends and metrics of 2023, offering crucial insights for HR Professionals.

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4 skills that can help companies thrive with AI

CIO

With two decades of experience as a human resources leader, Deepa Subbaiah, a senior director for HR at Freshworks, has deep expertise in exploring how enterprise teams can get the most out of workplace tech, from first-generation SaaS applications in the early 2000s to today’s AI-powered chatbots. I consider it more of a marathon.

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Project management: Tips, tools, best practices

CIO

Project management is a business discipline that involves applying specific processes, knowledge, skills, techniques, and tools to successfully deliver outcomes that meet project goals. Time management: Plan and develop schedules and activities, estimate resources and timelines. What is project management?

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AI in HR: How Machine Learning is Changing Human Resources

Zoominfo

But today, AI is being used in every facet and function of companies, including human resources. But let’s explore the ways in which machine learning is changing the world of Human Resources Management (HRM). That is, it’s a tool capable of doing something that a human can do.

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What is a project manager? The lead role for project success

CIO

Each phase emphasizes a different mix of project management skills and knowledge areas, including integration, scope, time, cost, quality, human resources, communication, risk procurement, and stakeholder management. Essentially, any business that has projects needs project managers.

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Oracle’s Fusion Cloud CX, ERP, and SCM get generative AI features

CIO

Generative AI capabilities for service-related applications include assisted agent responses, assisted knowledge articles, search augmentation, customer engagement summaries, assisted guidance authoring, and field service recommendations. ERP Systems, Generative AI, Human Resources