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When CX and EX collide: technology strategies for a new era of working

CIO

Our 2023 Global Customer Experience Report ( read the report here ) notes that, in the context of CX, EX has emerged as the top C-suite priority, with the spotlight mainly on technologies that enable and empower employees and raise efficiency levels. So, the better the employee experience, the better the customer experience.

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When CX and EX collide: technology strategies for a new era of working

CIO

Our 2023 Global Customer Experience Report notes that, in the context of CX, EX has emerged as the top C-suite priority, with the spotlight mainly on technologies that enable and empower employees and raise efficiency levels. Today, these different worlds have collided, and it’s the best thing that could have happened.

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Technology Companies Need to Make Hard Choices to Teach More ‘Soft Skills”

CIO

These include the interpersonal skills that enable teams to go way beyond tinkering with technology – everything from workplace collaboration to leadership to critical thinking. These are the skills that enable teams to make technology work optimally for the organization itself. Brainstorming, for instance. Conclusion.

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Hybrid meetings: 5 best practices for better outcomes

CIO

In olden times, when the technology handling this was shaky or a mere speaker phone, hybrid meetings were awkward. If you’re trying to make sure that engagement is equal across virtual and in-person participants, that starts with technology,” says Ray Kimble, founder and CEO of Kuma, a global privacy and security consulting company.

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Cloud Technology Can Reduce Employee Turnover by Improving Communication

Smart Data Collective

The lack of the right resources, technology, and, most importantly, communication channels could bring unwarranted stress to the organization. The good news is that cloud technology can improve communication and reduce employee turnover. . 5 ways cloud technology can improve business communication. Improves onboarding process.

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Cloud Technology Makes Virtual Assistants More Beneficial than Ever

Smart Data Collective

More companies are relying on cloud technology than ever before. One of the underappreciated benefits of cloud technology is that it makes it easier to work with virtual assistants. Cloud technology has helped VAs perform their jobs more easily and effortlessly exchange documents with their employers.

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How to create a culture of innovation

CIO

Company leadership also creates space and time for employees to innovate by dedicating a team of people to explore emerging technologies, run experiments, and identify business applicability, Crowe says. Jason Moersch, vice president of technology services, Transwestern. Mike Crowe, CIO, Colgate-Palmolive. Colgate-Palmolive.