When CX and EX collide: technology strategies for a new era of working
CIO
MARCH 24, 2024
Our 2023 Global Customer Experience Report ( read the report here ) notes that, in the context of CX, EX has emerged as the top C-suite priority, with the spotlight mainly on technologies that enable and empower employees and raise efficiency levels. So, the better the employee experience, the better the customer experience.
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