Remove blog ai-for-sales-tools
article thumbnail

UPS delivers customer wins with generative AI

CIO

United Parcel Service last year turned to generative AI to help streamline its customer service operations. Customer service is emerging as one of the top use cases for generative AI in today’s enterprise, says Daniel Saroff, group vice president of consulting and research at IDC.

Win 852
article thumbnail

Generative AI: 5 enterprise predictions for AI and security — for 2023, 2024, and beyond

CIO

From IT, to finance, marketing, engineering, and more, AI advances are causing enterprises to re-evaluate their traditional approaches to unlock the transformative potential of AI. What can enterprises learn from these trends, and what future enterprise developments can we expect around generative AI?

Security 835
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

SAP poaches Microsoft exec as its new global head of AI

CIO

SAP has appointed a new global head of artificial intelligence, Walter Sun, after the previous post-holder quit to found her own AI startup. For the past 18 years, Sun worked at Microsoft, most recently as VP of AI for its business and applications platform group. Sun replaces Feiyu Xu as SAP’s global head of AI.

article thumbnail

CIOs in transition: 5 tips for landing your next IT leadership job

CIO

One recommendation is to leverage a lightweight CRM and treat networking like a lead-generation activity, a skill that also builds better understanding and appreciation of sales and marketing functions. Start a blog or contribute articles to media sites and other established blogs.

IT 554
article thumbnail

Bots and beyond: How the AI revolution is shifting the paradigm for customer experience in smart banking

CIO

Delivering differentiated and customized services to customers is a key need for financial services institutions; AI enables this capability effectively with proactive analysis and feeds of behavioral trends monitored through machine learning algorithms. One quick win, Nilendu says, is digitizing as many paper processes as possible.

Banking 617
article thumbnail

Generative AI: A paradigm shift in enterprise and startup opportunities

CIO

Generative AI (Artificial Intelligence) and its underlying foundation models represent a paradigm shift in innovation, significantly impacting enterprises exploring AI applications. As news cycles eclipse one another about these advancements, it may seem like generative AI sprang out of nowhere for many business and executive leaders.

Startups 325
article thumbnail

Content Marketing Trends 2023

mention

Table of Contents: Email Personalization Quality over Quantity Data-led Content AI Content Shoppable Content Podcasts Short-Form Content Interactive Content UGC Content Email Personalization Email is a necessary form of content in today’s digital age due to its versatility and effectiveness in communication.

Marketing 299