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How to kick-start your generative AI strategy

CIO

Among their biggest concerns: exposing intellectual property through publicly available generative AI models, revealing the personal data of users to third-party vendors or service providers, and securing the AI itself from criminal hackers. This type of AI assistant can be delivered through a pre-built, off-the-shelf AI solution.

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Banking on customer experience and security via technology-based innovation

CIO

Quick loan approvals, online applications, personalized lending options, and massive data breaches create pressure for banks to focus on customer experience and security to compete with more technically mature and agile competition. Banks recognize that using AI at scale can accelerate and streamline internal processes and regulatory checks.

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3 tough decisions for IT leaders to achieve a successful digital transformation

CIO

Nonetheless, these decisions are in the interest of the organization for digital transformation to lend a much-needed competitive edge. I allayed their fears of losing their jobs by convincing them that the new solution was an opportunity and not a threat,” he adds. “As

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JLR revs up AI and intelligent automation initiatives

CIO

Delivering the best user experience for future vehicles will require new digital services and new integrations with existing services. Battle has some external support when it comes to evaluating the potential for generative AI, because JLR is part of Tata Group, which also owns Tata Consultancy Services.

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The early returns on gen AI for software development

CIO

Assistance across the app-dev lifecycle Gen AI “has opened up the body of knowledge that developers can tap into in a conversation type of paradigm,” says Prasad Ramakrishnan, senior vice president of IT and CIO at Freshworks, a provider of customer service software. “It

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Bots and beyond: How the AI revolution is shifting the paradigm for customer experience in smart banking

CIO

They want to be able to do everything on a mobile phone or a smart portal,” says Nilendu Pattanaik, Global Head of Business Applications Practice, Microsoft Business Unit, at Tata Consultancy Services (TCS). Another priority involves improving services for retail customers, whose churn rate is often high.

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Lenovo’s Arthur Hu on the CIO’s customer-centric imperative

CIO

Hu: As the CIO, one of my key objectives is to build technology, people, and processes to not only power Lenovo’s business model and operations, but also to deliver the best possible solutions for our client’s current and emerging needs. This allows us to pressure-test our products and services before bringing them to market.

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