Remove solutions insurance
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How AI can boost customer satisfaction, retention, and loyalty in the contact center

CIO

They have created a joint solution that combines Amazon Connect with additional features from IBM Consulting to optimize and personalize customer communication. This solution uses the power of AI to improve processes and operations in the contact center, launch new services, and increase customer satisfaction and loyalty.

Profiling 790
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As insurers look to be more agile, data mesh strategies take centerstage

CIO

In this way, data may just be the ultimate disruptor – a fact that the insurance industry knows all too well. As data volumes continue to increase alongside a correlating number of business requests, modern insurance data leaders face a nuanced set of challenges.

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Swiss Re streamlines insurers’ natural disaster response with AI

CIO

Natural disasters have been increasing in frequency, severity, and diversity in recent years, pressuring insurers to be more efficient and to anticipate event and claim fallout. Late last year, Vasagiri’s property solutions division released a significant new tool to help its clients. trillion. “If

Loss 615
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Insurance IT leaders herald new era for digital customer experience

CIO

The insurance industry is undergoing a sea change, with IT playing a crucial role in rolling out digital customer experiences for policyholders and agents, as in-person meetings all but vanish in the post-pandemic era. IT as industry differentiator Insurers and financial services firms like MassMutual, of Springfield, Mass.,

IT 827
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Unlocking generative AI’s greatest growth opportunities

CIO

In fact, our team has been working with generative and conversational AI in complex professional services applications like insurance, banking, and healthcare for the better part of a decade, and we’ve learned some important lessons along the way. Where will the biggest transformation occur first?

Finance 559
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Transforming IT culture for business success

CIO

Traditional IT starts with, how do we integrate this technology solution and make it secure, whereas we start with a level of autonomy of what you can create,” he explains. Tyler Troutman, a solutions architect at PNNL, says the lab’s IT culture is one of the main reasons he’s stuck around for more than seven years.

Business 804
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Patient data is at greater risk than ever. AI can help

CIO

Sensitive personal and medical information can be used in multiple ways, from identity theft and insurance fraud to ransomware attacks. Patient data represents a treasure trove for hackers. It’s little wonder that data theft is increasingly common in the healthcare sector.

Security 763