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Innovating Services for a Digital, Intelligent Future

CIO

Foundry’s 2024 CIO Tech Priorities study found 70% of organizations are actively researching or piloting AI-enabled technologies, while 21% have it already in use or are even upgrading and refining their models. To date, Huawei has provided ICT infrastructure solutions and services for 56,000 enterprises in over 700 regions across the globe.

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Maximise productivity for employees and IT staff in the hybrid work era

CIO

For example, 40% of employees no longer have a dedicated desk, according to research from Start Standing. IT professionals now need capabilities that allow them to remotely support and secure user devices, as well as solutions that maximise their own productivity. Work has fundamentally shifted in today’s post-pandemic world.

IT 661
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UPS delivers customer wins with generative AI

CIO

Customer service is emerging as one of the top use cases for generative AI in today’s enterprise, says Daniel Saroff, group vice president of consulting and research at IDC. Gownder, in a blog post last November as UPS was putting its solution into limited production.

Win 877
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CIOs take aim at SaaS sprawl

CIO

Years into strategies centered on adopting cloud point solutions, CIOs increasingly find themselves facing a bill past due: rationalizing, managing, and integrating an ever-expanding lineup of SaaS offerings — many of which they themselves didn’t bring into the organization’s cloud estate.

Travel 852
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5 Essential Pieces of a Prospecting Solution

As organizations chase new revenue targets, B2B sales leaders must examine cutting edge prospecting solutions that proactively help reps identify, connect with, and close qualified buyers faster. Steps your buying committee must go through when purchasing a prospecting solution.

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4 tips for championing contact center innovation from an award-winning customer experience leader

CIO

I had the opportunity to speak with Mary Daniel, VP of Customer Solutions Center for Aflac, a long-time Avaya customer, at the Gartner Symposium last fall. These are wonderful places to use technology, be it an app or your IVR or chatbot, but there will also be calls that are not an appropriate fit for these solutions.

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SASE success: Avoid confusion and embrace a single-vendor solution

CIO

1 The Hype Cycle allows you to make assumptions about the future and is research I look forward to reading every year. There are vendors that over-promise and under-deliver with SASE solutions. Since they don’t need to connect and manage a bunch of products, IT teams can focus on driving additional business outcomes.

Security 835
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Can Businesses Meet Increasing Consumer Expectations?

This research reveals what issues consumers care about and how businesses can tailor their communications to different segments of consumers. It also offers solutions for companies looking to build a deeper connection with stakeholders around their ESG initiatives.