Remove solutions brands
article thumbnail

Innovative integration drives automotive group to SAP awards

CIO

CGA has more than 700 dealerships and approximately 44,000 employees and offers 32 vehicle brands throughout the country, including Honda, Volkswagen, Lexus, Infinity, Peugeot, BMW, Audi, Volvo, Cadillac, Jaguar Range Rover, and Maserati. With each brand comes a Dealer Management System (DMS) from the car manufacturer. Problem solved.

article thumbnail

Website spoofing: risks, threats, and mitigation strategies for CIOs

CIO

Reputation damage Beyond immediate financial gains, there is a more insidious consequence – tarnishing a brand’s reputation. Victims of spoofing scams, whether downloading malware or compromising personal information, harbor resentment towards the impersonated brand. Simultaneously, it alerts the brand that its website has been cloned.

Security 646
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

CIOs eager to scale AI despite difficulty demonstrating ROI, survey finds

CIO

After years of IT expanding into non-traditional responsibilities, we’re now seeing how AI is forcing CIOs back to their core mandate,” Ken Wong, president of Lenovo’s solutions and services group, said in a statement. “Today’s CIOs are working in a tornado of innovation. It can throw your entire delivery system into meltdown,” he said. “It

article thumbnail

Re-imagining Business Workflows with AI-Powered Automation

CIO

The solution to this challenge is automation, and in this era of accelerated change, the factor that is bringing so much capability to automation solutions is also the very reason why they are so critical now – AI.

Business 868
article thumbnail

4 tips for championing contact center innovation from an award-winning customer experience leader

CIO

I had the opportunity to speak with Mary Daniel, VP of Customer Solutions Center for Aflac, a long-time Avaya customer, at the Gartner Symposium last fall. These are wonderful places to use technology, be it an app or your IVR or chatbot, but there will also be calls that are not an appropriate fit for these solutions.

article thumbnail

CIOs take aim at SaaS sprawl

CIO

Years into strategies centered on adopting cloud point solutions, CIOs increasingly find themselves facing a bill past due: rationalizing, managing, and integrating an ever-expanding lineup of SaaS offerings — many of which they themselves didn’t bring into the organization’s cloud estate. Addressing the ensuing sprawl was no quick fix.

Travel 843
article thumbnail

Journey Beyond transforms its contact center to deliver better customer journeys

CIO

Headquartered in Adelaide, it operates 13 brands and experiences spanning the country. The remaining brands in the company’s portfolio were using basic phone functionality for customer enquiries and reservations. The entire SaaS solution was hosted on AWS. We started evaluating multiple vendors in the first quarter of 2021.

Travel 717