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AI poised to replace entry-level positions at large financial institutions

CIO

Global banks and investment firms are currently mulling plans to replace entry-level financial analyst positions with artificial intelligence (AI), with as many as two-thirds of these positions potentially on the chopping block.

Banking 898
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4 industries where chatbots will have the biggest impact

CIO

More than 80% of business leaders believe that the best bang for their gen AI buck is in chatbots for automating customer service and improving knowledge management, according to a Capgemini survey of 1,000 companies in 13 countries. billion, according to Verified Market Research. Where will companies pour those hundreds of billions?

Banking 654
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Customer centricity: How Mashreq Bank is placing its customers at the forefront of its operations.

CIO

Mohamed Salah Abdel Hamid Abdel Razek, Senior Executive Vice President and Group Head of Tech, Transformation & Information, Mashreq explains how the bank is integrating advanced technologies and expanding its digital footprint. This approach has significantly enhanced the customer banking experience.

Banking 733
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How CIOs use AI to elevate CX services

CIO

IT industry researchers believe the biggest impact of gen AI this year will be in customer experience (CX), with organizations using vast amounts of data to communicate with consumers and resolve problems faster. The tech researcher says companies will increase their use of AI-enabled tools to augment customer service agents’ capabilities.

Banking 815
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Banking on customer experience and security via technology-based innovation

CIO

Quick loan approvals, online applications, personalized lending options, and massive data breaches create pressure for banks to focus on customer experience and security to compete with more technically mature and agile competition. Source: “Innovation Digital Listening Research.” Security and privacy.

Banking 617
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Global managed services to grow in 2024 as enterprise IT spending rises

CIO

The global market for managed services will rise in 2024 due to organizations’ IT spending surge and larger investments in managed services deals involving AI and cloud computing, according to market intelligence firm IDC. This trend, IDC attributed to the growing investments by organizations in areas such as AI and cloud.

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CIOs weigh where to place AI bets — and how to de-risk them

CIO

Brian Hopkins, vice president for emerging technology at Forrester Research, agrees. Coming to grips with risk The first step in making any bet — or investment — is to understand your ability to withstand risk. “We Given existing relationships with Webster Bank, that includes AWS and Microsoft. The opportunity is too big.