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How AI can boost customer satisfaction, retention, and loyalty in the contact center

CIO

This reduces wait times and frees up human agents for more complex tasks. AI First in the Contact Center IBM Consulting and Amazon Web Services (AWS) are working together to bring an AI-first strategy to contact center transformation. This helps customers to communicate with companies from different countries or regions.

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6 ways CIOs sabotage their IT consultant’s success

CIO

Once upon a time my consulting company offered a “Take the Blame” service. Our logic: As consultants we’d probably be blamed anyway. Consultants do make convenient scapegoats. Flighty assumptions Consulting contracts or statements of work include a section titled “Assumptions.” Strangely, we had no takers.

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4 hidden risks of your enterprise cloud strategy

CIO

If a Chinese company wanted to get around this rule, it would likely process the request through multiple non-Chinese companies. I don’t see a downside in asking for that,” says Brian Levine, managing director of cybersecurity for Ernst & Young. And what if that Belgian company’s client happens to be a Chinese company?

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Regulatory uncertainty overshadows gen AI despite pace of adoption

CIO

You need to know where the data’s coming from, how it’s transformed, and what the outputs are,” says Nick Amabile, CEO at DAS42, a data consulting firm. The ways these models are designed is to create new material and the same request can produce a different result every time. AI is a black box.

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What an IT career will look like in 5 years

CIO

TripActions CIO Kim Huffman agrees, saying that AI will reduce the number of repeated internal support requests that require human intervention, freeing up IT support employees for more personal interaction. “We There is a change in how tech workers use our attention span.” The days of physical monitoring or fixing are gone.

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Why IT leaders are putting more business spin on security spend

CIO

Also, adopting zero-trust architecture and secure access service edge technologies can help boost productivity by freeing users from manually deploying virtual private networks to access resources or interrupt meetings when their VPN fails. But Kim warns CISOs against refusing C-level requests for benchmarking.

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Cloud PC preps Grant Thornton for hybrid future

CIO

The UK-based accounting and tax consulting firm was one of few accountants in the UK that weathered the 2020 tax season without a hitch, thanks to its early bet on SaaS, Microsoft Azure, and software-defined networking. Freeing up valuable resources. We are using both. For them, it is career advancement. It’s a win-win.”.

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