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Chipotle’s recipe for digital transformation: Cloud plus AI

CIO

When Curt Garner became Chipotle’s first CIO in 2015, the only technology used for online restaurant ordering was, “believe it or not,” a fax machine, he says. Many restaurant chains, in contrast, are individually owned and operated as franchises. Seven years later, the Newport Beach, Calif.-based

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Automation for all—managing and scaling networks has never been easier

CIO

Artificial intelligence and machine learning (AI/ML) were not advanced enough to accurately capture, organize, and interpret the data to make accurate recommendations. Machine learning has also greatly advanced over the past several years. You can also learn more about network scale and automation at the Cisco Meraki website.

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Cloud native platforms: To build or to buy?

CIO

To me, that’s the key thing that makes it a platform instead of just a pile of clouds or catalogs full of “services” that developers have to find, learn, and integrate into their applications. You need to select each of the components, integrate them together, keep them updated, and improve them as you learn what works and doesn’t.

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Panera CIO John Meister on mastering customer experience

CIO

John Meister is the senior vice president and CIO of Panera Bread, a chain of bakery-cafe fast casual restaurants with more than 2,000 locations across the United States and Canada. Our attrition is among the best in the industry, and we’re rated the number one restaurant to work at by Black Box — that’s amazing. Or career growth?

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Schrodinger’s Open Banking

CIO

Toast is digitally revolutionizing restaurant management with its modern, cloud-based restaurant point-of-sale system, but it generates a large portion of its $1.7bn revenue from payments fees. Learn more about DataStax here. The recent $20bn Toast IPO illustrates the possibilities. Banking, IT Leadership

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Schrodinger’s Open Banking

CIO

Toast is digitally revolutionizing restaurant management with its modern, cloud-based restaurant point-of-sale system, but it generates a large portion of its $1.7bn revenue from payments fees. Learn more about DataStax here. The recent $20bn Toast IPO illustrates the possibilities. Banking, IT Leadership

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How to incubate a winning innovation program

CIO

It’s paid off, because through innovations like this one, they routinely top the list of quick-serve restaurants in the United States. What they learn through such explorations leads to identifying tech-enabled ways to make customers’ lives easier and more convenient. But remember Domino’s? Ideally, it’s not just okay to fail.