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3 ways Generative AI is transforming the retail industry

CIO

Generative artificial intelligence (GenAI) tools such as Azure OpenAI have been drawing attention in recent months, and there is widespread consensus that these technologies can significantly transform the retail industry. How can Generative AI speed innovation in retail?

Retail 584
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How to incubate a winning innovation program

CIO

Retail, entertainment, music, and banking have largely moved online. Tesla, Uber, and many other stories of business innovation have this in common: Their business models have technology at their cores. Tesla, Uber, and many other stories of business innovation have this in common: Their business models have technology at their cores.

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Tractor Supply enlists AI to deliver ‘legendary’ customer service

CIO

The rural lifestyle retailer, with more than 2,200 stores across the US, caters to the needs of rural residents with a wide variety of products on its shelves. And while the company prides itself on the wide knowledge of its store employees, no one can be an expert on every product a store sells. Tractor Supply Co.

Retail 691
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Will enterprises soon keep their best gen AI use cases under wraps?

CIO

The retail industry has no shortage of cases on display where generative AI has shown tangible benefits. Suddenly, you can create engaging customer-facing videos at the click of a button,” says Oliver Banks, retail consultant and author of Driving Retail Transformation: How to navigate disruption and change.

Biotech 759
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How Canadian Tire CIO & CTO balances lessons learned and leading with purpose

CIO

And with his dual titles at the company—CIO and CTO—Rex Lee is in the driver’s seat to support digital transformation and implement shared knowledge across teams and management. I moved from telco to tech, high tech to retail, but didn’t think I’d make that jump, nor thought retail would be invigorating,” he says. “I

Learning 648
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Piyush Chowhan, CIO, Panda Retail: Leadership positions demand tough decisions

CIO

With more than two decades of experience working in global consumer and retail companies, Piyush Chowhan is passionate for transforming businesses by leveraging technology. Chowhan: I’m a retail and consumer technology evangelist who loves to enable enterprise transformation. Chowhan: Learn at every step and share the joy.

Retail 325
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Camunda simplifies process automation with new AI-powered natural language features

CIO

Announced at its CamundaCon 2024 event in Berlin this week, the company’s pitch for AI is that the technology will hugely simplify the steep learning curve that comes with the setup phase of many business orchestration projects. An example used by Camunda is ordering a product to pick up in person from a large online retailer.

Retail 637