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Business AI will change the way businesses are run

CIO

Less than a year after most CIOs and business leaders even heard the expression “generative artificial intelligence,” for the first time, this technology has set off a wave of innovation that will dramatically change how businesses are run. We believe that business AI must be relevant, reliable, and responsible by design.

Business 850
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8 ways CIOs and CHROs can collaborate for business impact

CIO

CIOs have a lot to gain by working with their C-suite colleagues, if for no other reason than to gain a better perspective on different areas of the business. One of the most important relationships a technology leader can forge is with the chief human resources officer (CHRO). Honing strategic hiring priorities.

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4 skills that can help companies thrive with AI

CIO

With two decades of experience as a human resources leader, Deepa Subbaiah, a senior director for HR at Freshworks, has deep expertise in exploring how enterprise teams can get the most out of workplace tech, from first-generation SaaS applications in the early 2000s to today’s AI-powered chatbots.

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Problems Solved with AI And Machine Learning in Customer Service

Smart Data Collective

When customers have a bad customer service encounter : 91% of customers leave without a warning 47% of customers switch brands 40% of customers recommend against the business. It is obvious from the statistics that each customer, facing a bad customer service experience, does more than one step to hurt the business.

Learning 313
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Building a vision for real-time artificial intelligence

CIO

Real-time AI brings together streaming data and machine learning algorithms to make fast and automated decisions; examples include recommendations, fraud detection, security monitoring, and chatbots. A whole lot has to happen behind the scenes to succeed and get tangible business results. It isn’t easy.

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Oracle’s Fusion Cloud CX, ERP, and SCM get generative AI features

CIO

Nearly all of Oracle’s Fusion Cloud suites — including Cloud Customer Experience (CX), Human Capital Management (HCM), Enterprise Resource Planning (ERP) and Supply Chain Management (SCM) — are being updated with the company’s Oracle Cloud Infrastructure (OCI)generative AI service. ERP Systems, Generative AI, Human Resources

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5 questions CIOs must ask after Southwest Airlines’ failure

CIO

CIOs know that tech issues get the trigger finger of blame when businesses experience operational disasters, but we also know there are culture and process issues that can be primary and often untold contributors — both well within the CIO’s purview. Is your organization learning from past failures?

Airline 850