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5 use cases for how Generative AI can supercharge document productivity across the enterprise

CIO

A lot of that information resides in documents like contracts, financial filings, white papers, sales decks, and research reports. Generative AI presents an incredible new opportunity to empower every knowledge worker to get more value from their documents and work more productively.

Knowledge 696
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UPS delivers customer wins with generative AI

CIO

United Parcel Service last year turned to generative AI to help streamline its customer service operations. Customer service is emerging as one of the top use cases for generative AI in today’s enterprise, says Daniel Saroff, group vice president of consulting and research at IDC.

Win 877
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SAP poaches Microsoft exec as its new global head of AI

CIO

SAP has appointed a new global head of artificial intelligence, Walter Sun, after the previous post-holder quit to found her own AI startup. For the past 18 years, Sun worked at Microsoft, most recently as VP of AI for its business and applications platform group. Sun replaces Feiyu Xu as SAP’s global head of AI.

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Generative AI: 5 enterprise predictions for AI and security — for 2023, 2024, and beyond

CIO

From IT, to finance, marketing, engineering, and more, AI advances are causing enterprises to re-evaluate their traditional approaches to unlock the transformative potential of AI. What can enterprises learn from these trends, and what future enterprise developments can we expect around generative AI?

Security 835
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Salesforce earmarks $250 million for AI startup investment

CIO

CRM giant Salesforce today said that it would commit $250 million to investments in startups focused on generative AI, even as the company warned of the dangers of the technology. The second, Cohere, is a natural-language processing startup which, it said, aims to make language AI accessible to a much broader range of companies.

Startups 697
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Bots and beyond: How the AI revolution is shifting the paradigm for customer experience in smart banking

CIO

Delivering differentiated and customized services to customers is a key need for financial services institutions; AI enables this capability effectively with proactive analysis and feeds of behavioral trends monitored through machine learning algorithms. One quick win, Nilendu says, is digitizing as many paper processes as possible.

Banking 617
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CIOs in transition: 5 tips for landing your next IT leadership job

CIO

One recommendation is to leverage a lightweight CRM and treat networking like a lead-generation activity, a skill that also builds better understanding and appreciation of sales and marketing functions. Start a blog or contribute articles to media sites and other established blogs.

IT 554