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Trust Bank’s commitment to CX as a digital disruptor

CIO

Singapore’s Trust Bank (also known simply as Trust) is a new financial institution that’s enjoyed a strong first year of operations, capturing 12% market share in Singapore since launch and setting new benchmarks in customer experience and innovation. And 70% of customer acquisition comes from referral programs.

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The Why and How of Competitive Benchmarking

Similarweb

The crucial next step to success is an ongoing competitive benchmarking process – that is, the process of measuring and tracking long-term strategies and outcomes of other companies. What is competitive benchmarking? The benefits of competitive benchmarking. Learn more about the benefits of benchmarking. Download now.

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Competitor Benchmarking: What It Is & How It Works

Netbasequid

Keeping an eye on your competitors is critical for understanding your place in the market. We are going to detail some of these opportunities, as well as what competitor benchmarking is, how it’s used, as well as some best practices. What is Competitor Benchmarking? Let’s explore what competitor benchmarking entails.

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How to Keep Up with Competitive Benchmarking

Netbasequid

And it’s super easy to do with competitive benchmarking because there are so many competitors you could track, and there’s a never-ending number of insights you could potentially pour over. Knowing this, we’ll speak to getting a solid start in competitive benchmarking with a look at: Getting started with competitive benchmarking.

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The CIO’s guide to smarter vendor negotiation: 10 tips

CIO

Some contracts are structured as a black box with limited view into the components and their commercial impact,” Arora says, adding that buyers with limited access to market data are at a disadvantage when negotiating. Reaching a win-win agreement takes patience from both parties.” Indeed, the arithmetic can be downright opaque.

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Huabao sniffs out the ultimate efficiency formula

CIO

The AI fragrance application trimmed years off what had been a lengthy process, based largely on human “hit-and-miss” calculations, enabling the company to manufacture and market new products while demand was at its peak. You can freely access their Innovation Awards pitch deck here.

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Marketing Applications of Competitive Intelligence

ArchIntel

In a blog post, Harvey Ranola , director of demand generation and global strategist of media intelligence at NetBase Quid, explored the role of competitive analysis and research in marketing. Benchmarking, one of CI’s main applications, informs companies of how well they stack up against competitors.