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8 tips for cultivating a winning IT culture

CIO

Winning IT organizations aren’t built in a day. Employees want to work for leaders who inspire them, engage them, challenge them, and give them opportunities to grow and be effective, says Ola Chowning, a partner with technology research and advisory firm ISG. Are you looking to build a winning IT culture?

Win 896
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UPS delivers customer wins with generative AI

CIO

Customer service is emerging as one of the top use cases for generative AI in today’s enterprise, says Daniel Saroff, group vice president of consulting and research at IDC. United Parcel Service last year turned to generative AI to help streamline its customer service operations.

Win 849
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8 strategies for accelerating IT modernization

CIO

There is a ton of competitive pressure to move fast, because those who can do things quicker, better, faster are the ones winning the market share,” says Ricardo Madan, senior vice president of TEKsystems Global Services. Recent research found that application modernization took an average of 16 months.

IT 877
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Women IT leaders take center stage

CIO

You may get a pat on the back, and the recognition might last 10 minutes. But for true recognition, you have to have a presence beyond your company,” says Balaban, who has had multiple senior-level IT positions and was most recently a director in the Office of the CIO at waste management company Covanta. Others can learn from Balaban’s insights.

IT 804
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4 tips for championing contact center innovation from an award-winning customer experience leader

CIO

Mary is a veteran when it comes to customer experience and was most recently named by Constellation Research to the AX100 list , an elite group of executives who are breaking barriers and thinking outside the box to transform customer experiences. These conversations take longer to handle and need a human on the other end of the line.

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Oracle makes its pitch for the enterprise cloud. Should CIOs listen?

CIO

In a cloud market dominated by three vendors, once cloud-denier Oracle is making a push for enterprise share gains, announcing expanded offerings and customer wins across the globe, including Japan , Mexico , and the Middle East. However, in the last two years, OCI has begun to attract more new customers of its own.”

IT 778
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ChatGPT isn’t an AI strategy—but it should be a strategic tool

CIO

New research from Microsoft on use of its Copilot AI assistant points to ways that everyone—from the most junior individual contributor to the CEO—can lean in to doing so in any organization. That said, it’s still worthwhile to think about how to use large language model (LLM)-powered tools like ChatGPT in more strategic ways.

IT 827