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It’s a new dawn of AI-powered knowledge management

CIO

For the last 30 years, the dream of being able to collect, manage and make use of the collected knowledge assets of an organization has never been truly realized. Data exists in ever larger silos, but real knowledge still resides in employees. Data exists in ever larger silos, but real knowledge still resides in employees.

Knowledge 658
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With generative AI, IT must deliver knowledge…not just technology

CIO

As a result, knowledge workers can create content, low- and no-code solutions are more accessible, and team members from every layer of the organization have broader options for getting work done. IT organizations have responded in kind, with 52% already building or deploying GenAI solutions according to Dell research 1.

Knowledge 807
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Why knowledge management is foundational to AI success

CIO

AI models are trained on the information they’re given. If the AI is trained on accurate, up-to-date, and well-organized information, it will tend to respond with answers that are accurate, up-to-date, and relevant. Hallucinations include incorrect answers to questions and false information about people and events.

Knowledge 527
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Data vs. Information vs. Knowledge vs. Wisdom

Cipher

The world at large uses the terms data and information interchangeably. And sometimes the terms knowledge and insights are bundled with them as well. If you were to say step into a room join a Zoom call full of researchers and analysts and you better watch your tongue.

Knowledge 327
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UPS delivers customer wins with generative AI

CIO

Customer service is emerging as one of the top use cases for generative AI in today’s enterprise, says Daniel Saroff, group vice president of consulting and research at IDC. The AI tool dips into the knowledge base used by customer agents to gain access to corporate procedures, as well as data to respond to myriad customer questions.

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The Growing Role of Analytics in Business Knowledge Management

Smart Data Collective

In the current economic turbulent times, showing business stakeholders that your knowledge sharing and reusing brings business value works as a driving force for investing in a knowledge management tool. . But, how do you convince stakeholders about the importance of knowledge management? Knowledge base adoption.

Knowledge 338
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Search Engine Marketers Without Data Analytics Knowledge Are Obsolete

Smart Data Collective

A team of Greek researchers led by Ioannis C. Moreover, 75% of people in a survey said that paid ads make it easier to find the information they are looking for. But does every business have the search engine marketing expertise, resources and knowledge of data analytics to manage paid search? The simple answer is no.

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