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Unattended Commerce in the Age of Digital Payments

CIO

However, new digital technology is expanding how customers pay through these types of unattended commerce. And businesses are meeting these customer demands by continuing to design creative ways to provide cashless unattended commerce to customers. The entire landscape of unattended commerce is changing.

Commerce 486
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Tractor Supply enlists AI to deliver ‘legendary’ customer service

CIO

The rural lifestyle retailer, with more than 2,200 stores across the US, caters to the needs of rural residents with a wide variety of products on its shelves. Rob Mills, chief technology, digital commerce and strategy officer, Tractor Supply Rob Mills / Tractor Supply Co. Tractor Supply Co. The tech team is extremely agile.”

Retail 666
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How gen AI is joining the holiday shopping season

CIO

Retailers are pushing their customer service and supply chain systems to new limits in anticipation of record spending this holiday season. Just a year after the release of ChatGPT, gen AI is generating value in many different industries, including retail. Faster resolution times can save retailers time and costs.

Retail 608
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4 ways ICA rebuilds and cleans up IT

CIO

During the pandemic, e-commerce quickly became the focus of large food chains. ICA, with about 1,300 stores and a 36% market share, was no exception, and in Q2 of 2020, while stay-at-home mandates were enacted, its e-commerce increased by 165%. Now e-commerce has slowed down and in-person purchasing patterns are recovering.

Commerce 733
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Big Data Proves Invaluable to Retail Supply Chain Management

Smart Data Collective

Retailers are struggling to keep up with a growing demand for online purchases. They have found that the pandemic has completely upended their business models, as customers shift towards online commerce. As such, retailers have an even tougher job of keeping on top of supply and demand. Manage Deliveries in Real-Time.

Retail 278
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The Very Group adopts a data catalog to better organize and leverage its online retail capabilities

CIO

Its constituent companies later moved into high-street retail, launched new mail-order brands selling clothing on credit, and even created a consumer financial data broker, later spun off like so many of the group’s other non-core activities. What’s our warehousing technology? A lot of roles in data just talk about the data,” he says.

Retail 508
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SAP to add generative AI, industry smarts to CX tools

CIO

SAP is also looking to improve its customer experience tools in other ways, providing industry-specific accelerators to help some enterprises roll the software out faster, and helping online retailers reduce waste by offering tools to support the resale of refurbished or returned products.

Commerce 591