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UPS delivers customer wins with generative AI

CIO

Bala Subramanian, chief digital and technology officer at UPS, sees the company’s foray into generative AI as not only a winner for its customer contact center agents but something to be introduced to other business processes in the near future, he says.

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AI in HR: How Machine Learning is Changing Human Resources

Zoominfo

But today, AI is being used in every facet and function of companies, including human resources. But let’s explore the ways in which machine learning is changing the world of Human Resources Management (HRM). That is, it’s a tool capable of doing something that a human can do.

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Embracing HR Analytics: Shaping the Future of Human Resources

Splash BI

Upcoming Webinar Embracing HR Analytics: Shaping the Future of Human Resources THU, MAR 07, 2024 01 PM ET Jump to abstract Register Now Abstract Join us for an enlightening panel discussion where leading HR experts delve into the significant trends and metrics of 2023, offering crucial insights for HR Professionals.

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4 skills that can help companies thrive with AI

CIO

With two decades of experience as a human resources leader, Deepa Subbaiah, a senior director for HR at Freshworks, has deep expertise in exploring how enterprise teams can get the most out of workplace tech, from first-generation SaaS applications in the early 2000s to today’s AI-powered chatbots. I consider it more of a marathon.

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3 ways CIOs should drive the future of work

CIO

Others say human resources leads the future of work considerations for the enterprise, and department leaders own it for their teams. But taking this kind of butler approach to the organization’s future of work mission and waiting for business drivers can be shortsighted. Here are three technology areas CIOs should focus on.

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Oracle’s Fusion Cloud CX, ERP, and SCM get generative AI features

CIO

Generative AI capabilities for service-related applications include assisted agent responses, assisted knowledge articles, search augmentation, customer engagement summaries, assisted guidance authoring, and field service recommendations. ERP Systems, Generative AI, Human Resources

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Business Crisis Management 101: From Panic to Recovery

mention

For businesses, crisis management is critical for corporate resilience and longevity. This post will help you learn everything you need about crisis management. You’ll learn what to manage when a crisis occurs, and emerge more experienced and skilled after navigating a crisis.