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Product-based IT fuels Lufthansa’s digital CX transformation

CIO

By April 2020, with travel bans proliferating, the airline suffered losses of €1 million per hour. At the same time, airport and air traffic control staff are much reduced from pre-pandemic levels, which has put additional pressures on the travel experience that are sometimes outside an airline’s control.

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IT leaders tackle the high price of talent

CIO

But the new benchmark in salaries has already been set. It is 30% higher than pre-COVID levels,” says a senior technology leader from the travel industry, on condition of anonymity. Similarly, the technology leader from the travel industry has outsourced both the company’s core IT infrastructure and its security operations center.

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The connection between EX and CX

CIO

Furthermore, an employee engagement benchmark study says 79% of employees who work at companies with “significantly above average” customer experience in their industry consider themselves “highly” or “moderately” engaged. Companies that spend time ensuring their employees are engaged outperform their competition by 147%.

Travel 747
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What’s a Good Click-Through Rate? Drill Down into 2021 CTR Benchmarks

Similarweb

Although we often talk about, measure, and analyze CTR results in our day-to-day campaigns, it’s a metric that many digital marketers and research analysts forget to benchmark. . Read this article to better understand what your CTR is and why you need to start benchmarking against it. Why benchmarking click-through rate matters.

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Benchmarking insurance distribution strategies

Acoustic

Agent sales: Travelers and Aon/CoverWallet. Travelers made major investments in quoting speed for agents. Quote requests at Travelers can now be completed in less than one business day, a major productivity improvement from pre-pandemic. Customer expectation benchmarks continue to rise on flexibility.

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Today’s quantum-inspired approaches for ROI

CIO

Still, we often must accept that it will be some time before we have enough qubits of a high enough fidelity to demonstrate true benchmarkable advantage. Many use cases allow us to show customers how to solve complex business problems with actual NISQ quantum computers. Other algorithms and use cases venture into optimization.

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How Data Analytics can Help you Bolster Your Career Performance?

Smart Data Collective

Companies can use data analytics tools to set benchmarks for employee performance. Apart from professional data, inputs on travel data and billing hours can help them plan both professional and personal priorities, significantly when it impacts their wellness. Measure employee performance.