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Customer centricity: How Mashreq Bank is placing its customers at the forefront of its operations.

CIO

Mohamed Salah Abdel Hamid Abdel Razek, Senior Executive Vice President and Group Head of Tech, Transformation & Information, Mashreq explains how the bank is integrating advanced technologies and expanding its digital footprint. This approach has significantly enhanced the customer banking experience.

Banking 747
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The business value of social sustainability

CIO

It can help to unlock new markets, attract and retain customers, build trust and credibility, and spark innovation. For instance, the World Bank estimates a $160.2 trillion loss in human capital wealth from gender inequality. Innovation Social sustainability is good for business.

Business 660
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CIOs weigh where to place AI bets — and how to de-risk them

CIO

Given existing relationships with Webster Bank, that includes AWS and Microsoft. To find promising use cases, Webster Bank canvassed several dozen proposals and decided to start with three that could deliver tangible benefits. Unlike startups, however, established companies cannot risk the losses that might come from betting all on AI.

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4 core AI principles that fuel transformation success

CIO

If AI will lead to job losses and redeployments, be upfront about it. British online bank Monzo asked their customers what support they’d like, and the overwhelming response was help with increasing savings. Is there a team or forum in place to research and support innovation across the business?

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How CIOs reinterpret their role through AI

CIO

This improves business performance by protecting against potential revenue loss and ensuring a better customer experience, which is also critical to customer retention and acquisition. IT was divided into three parts: core banking, IT infrastructure, and data management, analytics, and AI.

Banking 575
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4 perils of being an IT pioneer

CIO

A senior IT leader from a bank confronted this challenge while working with a fintech provider. “We We were building a solution through which a third party could open current accounts on our bank’s behalf. For the technology leader from the bank, it served as a valuable lesson.

IT 656
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Financial IT leaders prep for a quantum-fueled future

CIO

Their work earned them a 2023 US CIO 100 Award for IT innovation and leadership. Cirdan Group, a European banking group that offers investment solutions, is another financial organization putting quantum computing to work, teaming up with quantum-as-a-service company Terra Quantum on a computational challenge for its investment solutions.

IT 609