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Customer centricity: How Mashreq Bank is placing its customers at the forefront of its operations.

CIO

Mohamed Salah Abdel Hamid Abdel Razek, Senior Executive Vice President and Group Head of Tech, Transformation & Information, Mashreq explains how the bank is integrating advanced technologies and expanding its digital footprint. This approach has significantly enhanced the customer banking experience.

Banking 747
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CIOs weigh where to place AI bets — and how to de-risk them

CIO

We need to be ready to respond to our CEO to solve problems with AI,” says Srini Gudipati, CIO of Covanta, a company that specializes in sustainable materials management, including large-scale recycling. Given existing relationships with Webster Bank, that includes AWS and Microsoft. “AI moves fast, so we don’t want to delay.

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The business value of social sustainability

CIO

It can help to unlock new markets, attract and retain customers, build trust and credibility, and spark innovation. The United Nations defines social sustainability as, “Identifying and managing business impacts, both positive and negative, on people.” For instance, the World Bank estimates a $160.2 Innovation

Business 651
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4 core AI principles that fuel transformation success

CIO

If AI will lead to job losses and redeployments, be upfront about it. Empower employees to gain skills in data science, data analytics, ML, and project management. British online bank Monzo asked their customers what support they’d like, and the overwhelming response was help with increasing savings.

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How CIOs reinterpret their role through AI

CIO

This improves business performance by protecting against potential revenue loss and ensuring a better customer experience, which is also critical to customer retention and acquisition. IT aligned for digital transformation Banca Etica is also adopting a new culture that interprets IT as a partner to the business, and not as an IT manager.

Banking 574
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4 perils of being an IT pioneer

CIO

A senior IT leader from a bank confronted this challenge while working with a fintech provider. “We We were building a solution through which a third party could open current accounts on our bank’s behalf. For the technology leader from the bank, it served as a valuable lesson.

IT 633
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Financial IT leaders prep for a quantum-fueled future

CIO

But managing and manipulating so many component parts of an ETF is painful: “There’s a lot of variability in terms of stock performance and there’s a lot of buying and selling and related transaction fees,” says Sathish Muthukrishnan, chief information, data, and digital officer at Ally.

IT 581