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Customer centricity: How Mashreq Bank is placing its customers at the forefront of its operations.

CIO

Mohamed Salah Abdel Hamid Abdel Razek, Senior Executive Vice President and Group Head of Tech, Transformation & Information, Mashreq explains how the bank is integrating advanced technologies and expanding its digital footprint. How did these changes help improve your business performance last year?

Banking 724
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The business value of social sustainability

CIO

Social sustainability is good for business. It can help to unlock new markets, attract and retain customers, build trust and credibility, and spark innovation. The United Nations defines social sustainability as, “Identifying and managing business impacts, both positive and negative, on people.” million on average.

Business 557
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4 core AI principles that fuel transformation success

CIO

Here, in an extract from his book, AI for Business: A practical guide for business leaders to extract value from Artificial Intelligence , Peter Verster, founder of Northell Partners, a UK data and AI solutions consultancy, explains four of them. If AI will lead to job losses and redeployments, be upfront about it.

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CIOs weigh where to place AI bets — and how to de-risk them

CIO

When it comes to AI, Nafde sees risks in the vendors selected, the business-worthiness of the use case, and the cost of the initiative. Given existing relationships with Webster Bank, that includes AWS and Microsoft. User behavior could change so much that people don’t think of banks, but the payment app they are using,” says Nafde.

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How CIOs reinterpret their role through AI

CIO

As businesses digitally transform, technology is increasingly integrated into every activity, and the CIO is becoming more of a catalyst for data-driven value creation through analytics, new AI model training, software development, automation, vendor engagement, and more.

Banking 533
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4 perils of being an IT pioneer

CIO

Here are four major setbacks that business and IT leaders could encounter if they rush to adopt a new technology without due diligence. Lack of support Finding resources who are skilled with a new technology can be a challenge. A senior IT leader from a bank confronted this challenge while working with a fintech provider. “We

IT 523
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Gen AI without the risks

CIO

Gen AI will become a fundamental part of how enterprises manage and deliver IT services and how business users get their work done. Six tips for deploying Gen AI with less risk and cost-effectively The ability to retrain generative AI for specific tasks is key to making it practical for business applications. Not at all.

Matrix 761