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Customer centricity: How Mashreq Bank is placing its customers at the forefront of its operations.

CIO

Mohamed Salah Abdel Hamid Abdel Razek, Senior Executive Vice President and Group Head of Tech, Transformation & Information, Mashreq explains how the bank is integrating advanced technologies and expanding its digital footprint. How did these changes help improve your business performance last year?

Banking 724
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Bud Financial helps banks and their customers make more informed decisions using AI with DataStax and Google Cloud

CIO

By Jude Sheeran, EMEA managing director at DataStax When making financial decisions, businesses and consumers benefit from access to accurate, timely, and complete information. In today’s business landscape, data volumes can explode rapidly. Organizations must ensure their technology stack can handle immense data flow.

Banking 757
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MWC 2024 Replay: Huawei unlocks resilient, ‘non-stop’ banking with four-pronged solutions strategy

CIO

With the goal to enhance intelligence in the digital banking arena, Huawei has unveiled a new framework to bolster infrastructure resilience. Meanwhile, under the third prong of zero trust, Huawei stated the need to build “multi-layer in-depth defense” to ensure service and data security. “As

Banking 369
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Bots and beyond: How the AI revolution is shifting the paradigm for customer experience in smart banking

CIO

Today’s consumers are accustomed to smooth, frictionless online shopping – and they increasingly expect the same kind of digital experiences from their banks. consumers use mobile banking channels, and 70% said mobile banking is now their primary way of accessing their accounts. “Most people do not want to go into a bank to do banking.

Banking 617
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Where do IT leaders stand on securing the mainframe?

CIO

They are leveraged by 71% of Fortune 500 companies , which emphasizes just how pivotal they are in large-scale business operations. Whether it’s buying groceries, making a bank transfer, or booking a flight, the mainframe is powering how consumers interact with organizations and is behind millions of transactions that take place every day.

Security 667
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It’s time to go paperless: are bank branches ready?

CIO

When the chief banking officer of a $10.3B community bank visited a competing super-regional branch in her suburban New Jersey neighborhood, she noticed something troubling. Set amid an open floor plan, the stacks of files left sensitive customer information—business and personal, loans and deposits—available for all to see 1.

Banking 508
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Continuous learning gives U.S. Bank a technology talent edge

CIO

Many companies today are rapidly adopting new technologies and tools to improve overall efficiencies, improve customer and client experiences, and support key initiatives that are related to business transformation. As our global technologies transform, so must our teams. The technology transformation at U.S.

Banking 564