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Embracing HR Analytics: Shaping the Future of Human Resources

Splash BI

Upcoming Webinar Embracing HR Analytics: Shaping the Future of Human Resources THU, MAR 07, 2024 01 PM ET Jump to abstract Register Now Abstract Join us for an enlightening panel discussion where leading HR experts delve into the significant trends and metrics of 2023, offering crucial insights for HR Professionals.

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Long and winding railroad – heading for the cloud

CIO

The Union Pacific challenge: standardize for speed The team at Union Pacific could see the importance of speed beyond the railroad, in business operations innovation and use of artificial intelligence. This was limiting the ability of Union Pacific to focus on new digital innovations, automation, and business model changes.

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UPS delivers customer wins with generative AI

CIO

“By alleviating the burden on our human agents, it enables them to focus on more complex and nuanced customer needs.” MeRA, which has earned UPS a 2024 CIO 100 Award for IT innovation and leadership, automates responses to some of the roughly 52,000 customer e-mails UPS receives each day, according to the company.

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When natural disasters strike Japan, ?ita University’s EDiSON is ready to act

CIO

A nation known for innovative efficiency was a failure in one key area It goes without saying that the faster and more effectively disasters can be forecasted, detected, and responded to, the better the chance of minimizing damage and saving lives. For more information, take a look at the university’s Innovation Awards pitch deck.

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Human and AI Partnerships Are Integral to the Future of Customer Experience

CIO

Chatbots seem like a fool-proof solution to creating and delivering a good customer experience with fewer human resources, but recent Avaya research with Ipsos indicates that, based on their last interaction with a virtual agent, only 1 in 3 customers would recommend that business to others.

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Data-Driven Organizations Must Use Talent Analytics Wisely

Smart Data Collective

There are many reasons that the demand for big data in the human resources sector is growing so quickly HR professionals are using big data to make strategic decisions. Human resources (HR) professionals play a critical role in this process, and one powerful tool they can utilize is HR metrics.

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South American retailer shares lessons learned in its move to HR automation

CIO

Behind the scenes at one of South America’s largest retail conglomerates, human resources (HR) professionals manage the movement of tens of thousands of employees. This newfound automation and integration, via the Iron Mountain Human Resources solution 2 , provides a single source of truth and real-time access to employee records.

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