Remove the-role-of-ai-in-the-transformation-of-the-insurance-industry
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The Role of AI in the Transformation of the Insurance Industry

Dataversity

The insurance industry has been traditionally conservative with technology advances and hesitant to adopt new technologies. However, times are changing, and artificial intelligence (AI) is gaining much attention from insurance companies, who are starting to realize the important role that AI can play in their operations.

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American Honda IT to fuel innovation with generative AI

CIO

may not seem as dramatic as its transformation to fully electric vehicles, but it provides the company’s 30,000-plus employees the engine necessary to help fuel the automaker’s ingenuity. The ascendent rise of generative AI last year has applied pressure on CIOs across all industries to tap its potential. The Torrance, Calif.-based

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How AI can boost customer satisfaction, retention, and loyalty in the contact center

CIO

That is why artificial intelligence (AI) is playing a key role in enhancing and personalizing customer communication in the contact center. That is why artificial intelligence (AI) is playing a key role in enhancing and personalizing customer communication in the contact center.

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CIOs in financial services embrace gen AI — but with caution

CIO

Highly regulated, customer-centric, and dependent on layers of human involvement and manual processes, financial services are ripe for automation through artificial intelligence (AI). Those same characteristics, however, reveal the risks AI pose to this sector. AI is not the future of financial services — it’s the present.

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How strategic partnerships are the key to AI-driven innovation

CIO

Today, it is not enough just to innovate within one’s own vertical; to truly exploit the power of GenAI to transform workflows and drive competitive advantage, CIOs need to look outside their own organizations to get the scale, domain expertise, and speed required to develop fully integrated solutions. This is a challenge for many CIOs.

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As insurers look to be more agile, data mesh strategies take centerstage

CIO

In an era of business where every industry requires its stakeholders to be capable of quick pivots and sharp turns, siloed information that ultimately slows decision-making can be the ultimate vulnerability. In this way, data may just be the ultimate disruptor – a fact that the insurance industry knows all too well.

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The Hartford CIO Deepa Soni on transforming at scale

CIO

Afterwards we spent some more time focused specifically on Soni’s perspectives around the power of what she calls “the 4 EAs @scale, @pace”: enterprise agility, enterprise AI, extreme automation, and employee (skill) advancement. What role does the power of enterprise agility play in your efforts to achieve these imperatives?

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