CIO

FEBRUARY 28, 2024

French IT services company Atos has put an end to its attempts to sell its ailing legacy managed infrastructure services business after failing to reach an agreement with a prospective buyer, and will now have to glue the two halves of its business back together. IT Consulting Services, Managed Service Providers, Technology Industry

Business 733

Business IT Security Security 733

CIO

APRIL 23, 2024

The global market for managed services will rise in 2024 due to organizations’ IT spending surge and larger investments in managed services deals involving AI and cloud computing, according to market intelligence firm IDC. There was a notable increase in the number of large deals, particularly those exceeding $100 million in TCV.

Globalization 490

Globalization Management IT Market Intelligence 490

CIO

DECEMBER 8, 2023

“One of my bold bets is I want to eliminate our traditional service desk by 2025,” says Jason Ballard, IT executive and general manager for infrastructure and operations services at Toyota Motor North America. Then in 2020, Ballard took leadership of the digital platform engineering team with an eye on the IT service desk. “I

IT 769

IT Travel Finance Technology 769

CIO

MARCH 6, 2024

Despite growing interest in “as a service” consumption models for everything from infrastructure to storage, most enterprises have continued to procure, maintain, and manage endpoint devices in-house. It’s a model where the complete lifecycle management of a device is outsourced to a managed service provider. billion in 2021 to $1.8

Security 616

Security Security Management Information 616

CIO

JANUARY 23, 2024

It’s about how IT services as a category is rising to become the No. Rent vs. buy Breaking down its projections, Gartner sees IT services spending increasing 8.7% Gartner forecasts software to overtake the near stagnant communications services sector for the No. They are still losing employees to IT services firms.

IT 733

IT Gaming Management Research 733

CIO

FEBRUARY 7, 2023

Where winning companies deviate from the norm is that they look for opportunities to attract and retain customers by making experience and service a signature competitive advantage. More so, making service something the customers enjoy and appreciate, instead of dreading the engagement. There’s much to be done. Only 26% of U.S.

Research 711

Research Advantage Advantage Innovation 711

CIO

SEPTEMBER 11, 2023

In examining where IT budgets would be spent, managed services was the only category that continued to increase in projections from 2021 through 2023. As a percentage of total IT spending, managed services increased from 16% to 18% in that two-year projection period. out of 5.0 in thousands of surveys.

Management 650

Management Globalization Security Security 650

CIO

JANUARY 23, 2024

The US Federal Trade Commission (FTC) ordered Intuit, a TurboTax software maker, to stop advertising its services as free if they are not free for most of its users. Alternatively, the company will need to reveal the percentage of consumers who qualify for its free services. The FTC voted 3-0 to issue this order against Intuit.

Information 614

Information Business IT 614

CIO

NOVEMBER 20, 2023

Not all AI-powered customer service chatbots are created equal—or created well. Here are four use cases where customer service experts say generative AI can improve experiences for agents and customers. Take AVA, the AI-infused customer support bot that AirAsia introduced in 2019. Think of it as “My Fair Chatbot.”

Knowledge 805

Knowledge Retail Gaming Innovation 805

CIO

FEBRUARY 20, 2024

Governments and public service agencies understand the enormous potential of generative AI. Recent research by McGuire Research Services for Avanade, shows 82% of government employees are using AI on a daily or weekly basis, while 84% of organisations plan to increase their IT investments by up to 24% to take advantage of AI.

Briefing 653

Briefing Research Knowledge Advantage 653

CIO

FEBRUARY 8, 2024

The global IT services industry is at a significant crossroads, with the explosive growth of generative AI and deepening economic uncertainties reshaping its future. Tata Consultancy Services experienced its slowest profit growth since 2020 in the December quarter, and Infosys failed to meet its quarterly profit expectations.

Globalization 616

Globalization IT Technology Technology 616

CIO

OCTOBER 27, 2023

AWS posted a stable 12% revenue growth in the third quarter of 2023 buoyed by demand for generative AI-led services, despite customers trying to optimize their cloud spending. While Google Cloud revenue managed to grow at 22% in the September quarter, Microsoft reported 29% revenue growth in Azure and other cloud services.

Innovation 889

Innovation Management IT 889

CIO

SEPTEMBER 7, 2023

At Discover® Financial Services, it lies at the heart of the company’s business goals and growth. Innovation is about modernization, it’s about optimization,” said Dan Gisolfi, Distinguished Engineer, Head of Innovation and Intellectual Property at Discover Financial Services. Innovation has a different meaning for every organization.

Innovation 610

Innovation Intellectual Property Win Banking 610

CIO

APRIL 8, 2024

To support our new strategy, we’ve completely redefined and are relaunching our VMware Cloud Service Provider (VCSP) program with new tiers and new benefits. VCSP partners will help take VMware Cloud Foundation to a broad set of VMware’s corporate and commercial customers and deliver it as a managed service.

Commerce 362

Commerce Advantage Advantage Alliance 362

CIO

SEPTEMBER 25, 2023

To do so, Nardecchia and his team sought to incorporate “digital threads” into the company’s hardware and thereby expand its business model beyond manufacturing into software-as-a-service. “We We knew we had to reinvent ourselves and that our business model wasn’t going to be sustained with so many companies moving to software as a service.

Advantage 654

Advantage Advantage Innovation Competitive 654

CIO

NOVEMBER 9, 2022

One potential solution to this challenge is to deploy self-service analytics, a type of business intelligence (BI) that enables business users to perform queries and generate reports on their own with little or no help from IT or data specialists. But there are right and wrong ways to deploy and use self-service analytics.

Human Resources 854

Human Resources Analysis Business Intelligence Sales 854

CIO

JUNE 28, 2023

Amazon Web Services (AWS) on Tuesday unveiled a new no-code offering, dubbed AppFabric, designed to simplify SaaS integration for enterprises by increasing application observability and reducing operational costs associated with building point-to-point solutions. Amazon Web Services, Generative AI, No Code and Low Code

Security 849

Security Security Intelligence Intelligence 849

CIO

DECEMBER 13, 2023

Certinia, a developer of software for service businesses, is using AI and automation to extend the capabilities of its tools for report-building or planning and analysis beyond the financial sphere and into operations, too. We have a very nice pipeline, and our product portfolio is very strong,” he said. “I

Finance 623

Finance Gaming Sales Analysis 623

CIO

APRIL 12, 2022

Everest Group’s annual ranking of the top IT service providers saw some movement this year compared to last, but one thing that remained unchanged was Accenture’s place at the top of the list. billion firm was recognized as the overall leading service provider of the year. Top 10 IT service providers of the year.

IT 823

IT Banking Market Segmentation Competitive Positioning 823

CIO

OCTOBER 11, 2022

Google on Tuesday said it was updating its AI agent-based technology to add an enterprise-scale translation service, and to further automate document processing. . The Translation Hub, according to the company, is an AI agent-based service that offers self-service document translation with support for 135 languages.

Technology 795

Technology Technology Intelligence Intelligence 795

CIO

AUGUST 9, 2023

Dubbed Oracle Compute Cloud@Customer, the new offering runs on the same optimized hardware as the company’s Exadata Cloud@Customer offering, which is designed to run Oracle Autonomous Database Service and Oracle Exadata Database Service in an enterprise’s data centers. The dedicated cloud IaaS market is expected to reach $20.5

IT 615

IT Advantage Advantage Research 615

CIO

OCTOBER 12, 2023

In the business world, service desks are commonly designated as cost centers, a label that can sometimes limit their access to essential resources and support. Such views of service desks can diminish their significance, pushing them down the priority ladder. Managed IT Services

Airline 685

Airline IT Knowledge Globalization 685

CIO

APRIL 25, 2023

Salesforce previewed new capabilities for its Field Service application suite on Tuesday, giving an early look at a new mobile application powered by the company’s EinsteinGPT generative AI engine. The generative AI-powered Field Service Mobile application is expected to be available in beta by December.

Management 617

Management Sales Information Marketing 617

CIO

JULY 6, 2023

In addition, pushing out the right policies to the right systems and services can take time. In order to address emerging threats more quickly, organizations are increasingly adopting Security-as-a-Service (SECaaS). The service provider has visibility into a large number of different traffic streams, not just yours.

Security 617

Security Security Globalization Learning 617

CIO

OCTOBER 25, 2022

The move to digital business has wrought profound changes in certain industries, and financial services is one of them. Not only are traditional financial services companies using data and technology to change the game, a plethora of “FinTech” startups are using digital products to dislodge traditional players.

Startups 732

Startups Gaming Advantage Advantage 732

CIO

AUGUST 31, 2023

Enterprise resource planning (ERP) software vendor IFS has agreed to acquire Falkonry, the developer of an AI-based time-series data analytics tool, to boost its enterprise asset management (EAM) services portfolio. IFS expects to complete the acquisition of Falkonry by the fourth quarter of 2023.

Management 711

Management Globalization Research Technology 711

CIO

NOVEMBER 20, 2023

AI services enhance process automation, as well as analytics and holistic planning, and simplify administrative tasks. Frucor Suntory is an SAP 10th Anniversary Innovation Awards 2023 finalist in the food and beverage services category. To learn more about the MySH iOS app deployment download the pitch deck.

Sales 703

Sales Retail Gaming Innovation 703

CIO

JANUARY 23, 2023

As OpenAI’s exclusive cloud provider it will see additional revenue for its Azure services, as one of OpenAI’s biggest costs is providing the computing capacity to train and run its AI models. As a licensee of OpenAI’s software it will have access to new AI-based capabilities it can resell or build into its products.

Entertainment 815

Entertainment Intelligence Intelligence Data Analysis 815

CIO

SEPTEMBER 1, 2023

Facing the possibility of an economic recession, one of the world’s leading professional services companies felt the urgency to improve its grasp on spend management – the practice of fully understanding and managing supplier relations and company purchasing. With 738,000 employees and $3.8

Management 616

Management Globalization Profiling Technology 616

CIO

AUGUST 1, 2023

IT services company Atos has found a buyer for its legacy managed infrastructure services business as it prepares for an IBM-style split between faster- and slower-growing activities. Its other investments include minority stakes in national postal services, supermarket chains, consumer electronics stores and a French TV network.

IT 617

IT Capital Banking Loss 617

CIO

JULY 5, 2023

Generative AI is potentially the most transformative new technology since the introduction of the public internet, and it already has many exciting applications within enterprise service management (ESM). BMC Software addresses these limitations with HelixGPT, which enables the world described above through AI Service Management.

Management 615

Management Knowledge Innovation Intelligence 615

CIO

DECEMBER 16, 2022

As part of its ongoing strategy to expand its roster of public cloud regions and catch up with larger cloud service providers such as AWS, Microsoft and Google, Oracle has launched a new cloud region in Chicago to cater to enterprises operating out of the US Midwest. billion approximately every quarter for the next few quarters.

Finance 617

Finance Globalization Security Security 617

CIO

AUGUST 29, 2023

So, let’s consider the potential impact on one sector to explore the future of generative AI, large language models (LLMs), and enterprise service management (ESM)—a combination that many are coming to call AI service management. But before we describe that future, let’s briefly define Enterprise Service Management (ESM).

Management 617

Management Knowledge Innovation Technology 617

CIO

JULY 18, 2023

If someone told you a decade ago that deploying IT services would be more like streaming video content than the traditional procurement and provisioning process, you probably wouldn’t have believed them. The PC-as-a-Service (PCaaS) model makes it just as efficient to deploy and support your PC fleet.

Security 612

Security Security Management Technology 612