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8 tips for cultivating a winning IT culture

CIO

Winning IT organizations aren’t built in a day. Employees want to work for leaders who inspire them, engage them, challenge them, and give them opportunities to grow and be effective, says Ola Chowning, a partner with technology research and advisory firm ISG. Are you looking to build a winning IT culture?

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UPS delivers customer wins with generative AI

CIO

Bala Subramanian, chief digital and technology officer at UPS, sees the company’s foray into generative AI as not only a winner for its customer contact center agents but something to be introduced to other business processes in the near future, he says. For MeRA, UPS started with Microsoft OpenAI LLMs, GPT 3.5 Turbo and GPT4.

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4 tips for championing contact center innovation from an award-winning customer experience leader

CIO

Mary is a veteran when it comes to customer experience and was most recently named by Constellation Research to the AX100 list , an elite group of executives who are breaking barriers and thinking outside the box to transform customer experiences. You can’t just paint a broad brushstroke over everything with digital technology.

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3 methods to forge stronger business partner alliances

CIO

Research from the University of Tennessee (UT) suggests the strongest alliances in business focus on finding collaborative solutions specifically tailored to the needs of each partnership. But when respective parties get the formula right, great value can be created far beyond what any one company can do alone. What’s the differentiator?

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The Inside Startup: Meet Cisco’s Emerging Technologies and Incubation Group

CIO

Regardless, new business ventures work under pressure to research, refine, and deliver an idea to the market. Those teams partner with universities, customers, and the Cisco Design Partner Program to deliver best-in-class research, next-generation solutions and software, plus customer co-innovation. Why not both?

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IBM and AWS forge global alliance, streamlining access to AI and hybrid cloud solutions

CIO

This strategic alliance allows businesses in these countries access to IBM’s software products, including data technologies and AI, directly through the AWS Marketplace, IBM said in a statement. Strong synergies are coming out of this partnership,” said Neil Shah, VP for research, and partner at Counterpoint Research.

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Major wins and losses in GOVCON – FedSavvy edition April 2024

FedSavvy

This blog summarizes some of the significant contract wins and losses that have shaped the current federal contracting landscape today. This includes successful defense of recompetes and some major takeaway contract wins. Keep reading for some highlighted wins and losses in the GOVCON space. This is a takeaway from Leidos.

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