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UPS delivers customer wins with generative AI

CIO

MeRA, which the R&D team first released into limited production in November, will be adapted and extended to all categories of customer contact — and it will be applied to other functions within the enterprise, including human resources, sales, and finance, Subramanian says.

Win 877
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AI in HR: How Machine Learning is Changing Human Resources

Zoominfo

But today, AI is being used in every facet and function of companies, including human resources. But let’s explore the ways in which machine learning is changing the world of Human Resources Management (HRM). Below are the different areas of HR that machine learning software has impacted.

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Embracing HR Analytics: Shaping the Future of Human Resources

Splash BI

Upcoming Webinar Embracing HR Analytics: Shaping the Future of Human Resources THU, MAR 07, 2024 01 PM ET Jump to abstract Register Now Abstract Join us for an enlightening panel discussion where leading HR experts delve into the significant trends and metrics of 2023, offering crucial insights for HR Professionals.

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Implications of generative AI for enterprise security

CIO

A technology inflection point Generative AI operates on neural networks powered by deep learning systems, just like the brain works. These systems are like the processes of human learning. Large learning models (LLMs) that back these AI tools require storage of that data to intelligently respond to subsequent prompts.

Security 781
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Oracle’s Fusion Cloud CX, ERP, and SCM get generative AI features

CIO

Nearly all of Oracle’s Fusion Cloud suites — including Cloud Customer Experience (CX), Human Capital Management (HCM), Enterprise Resource Planning (ERP) and Supply Chain Management (SCM) — are being updated with the company’s Oracle Cloud Infrastructure (OCI)generative AI service.

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Skills-first hiring has CIOs rethinking talent strategies

CIO

Nor does today’s interest in skills-first hiring imply that human resources and departmental hiring managers discount skills when evaluating candidates as part of traditional recruitment and hiring practices. It is a whole new way in which to attract, recruit, onboard, develop, and manage.

Education 829
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Problems Solved with AI And Machine Learning in Customer Service

Smart Data Collective

It could be a fintech business, fund management, or brokerage. Artificial intelligence and machine learning tools have advanced over the years. For example, deep learning can be used to understand speech and also respond with speech. All kinds of financial businesses are services businesses. Why is Customer Service Important?

Learning 313