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Essential skills and traits of chief AI officers

CIO

The rapid rise of artificial intelligence — especially generative AI — is prompting many organizations to hire or promote a chief AI officer (CAIO). To date, many of these positions are with technology vendors or at government entities in the wake of recent AI mandates.

Knowledge 803
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Innovating Services for a Digital, Intelligent Future

CIO

Digital transformation remains top of mind worldwide. At the same time, Artificial Intelligence (AI) is quickly becoming recognised as a keystone for future growth. Also according to Mr. Li “AI is profoundly impacting the digital economy and driving the transformation of industries.”

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How to Transform Customer Experience with Explainable AI

Dataversity

In today’s competitive landscape, customer experience can make or break a business, and companies need to know more about their customers than ever before. One way to do so is by using artificial intelligence (AI) and machine learning (ML).

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4 tips for championing contact center innovation from an award-winning customer experience leader

CIO

Innovation is essential, especially in the contact center as the tip of the spear in customer experience, but how do you activate your modernization plan? I had the opportunity to speak with Mary Daniel, VP of Customer Solutions Center for Aflac, a long-time Avaya customer, at the Gartner Symposium last fall.

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Tractor Supply enlists AI to deliver ‘legendary’ customer service

CIO

prides itself in delivering “legendary” customer service, and it has turned to artificial intelligence to assist with that goal. A new support tool, Hey GURA, combines generative AI with headsets to provide store employees with all kinds of information on the fly. Tractor Supply Co. It makes the team member much more efficient.”

Retail 718
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4 core AI principles that fuel transformation success

CIO

New projects can elicit a sense of trepidation from employees, and the overall culture into which change is introduced will reflect how that wariness is expressed and handled. But some common characteristics are central to AI transformation success.

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7 sins of digital transformation

CIO

As CIOs prepare for the next wave of digital transformation, they must demonstrate shorter-term business impacts from technology investments and achieve larger innovation goals that evolve the organization’s business model. Still, certain issues surface time and time again to trouble business outcomes regardless of the strategic objectives.