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How to Improve Customer Retention with Customer Journey Analytics

Dataversity

Customer satisfaction isn’t enough! To stay competitive and relevant, businesses need to create awesome customer experience (CX) that excites and engages their audience. Research shows that customers no longer base their brand loyalty on price or product quality. Click to learn more about author Gaurav Belani.

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How digital turned Nationale-Nederlanden into an omnichannel company

CIO

Dutch insurance and asset management company Nationale-Nederlanden, part of the NN Group, has a presence in 19 countries and serves several million retail and corporate customers. In this context, technology must be seen as an ally that improves people’s work, and develops more complete and competitive services for society.

Advantage 803
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The fast track to intelligent retail modernization with TCS and Microsoft Cloud

CIO

Consumer product goods manufacturers (CPGs) and physical and online retail stores need to increase investments in strategic real-time pricing, supply chain resiliency, and customer experience management to keep pace with the competition. Small changes can have a big impact on performance.

Retail 614
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6 Metrics Data-Driven eCommerce Startups Are Prioritizing

Smart Data Collective

They are finding new ways to leverage data analytics and AI technology to maximize their ROI. E-commerce startups are investing most heavily in big data, which is why the e-commerce analytics market will be worth over $22 billion by 2025. We talked about sophisticated uses of big data, such as mapping customer journeys with analytics.

Startups 325
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Tips To Improve App UX with Advanced Mobile Analytics?

Smart Data Collective

Analytics technology is having a huge impact on many aspects of modern business. One of the most important applications of analytics is with improving the user experience. One way to determine how customers use your app is by diving deep into your analytics data.

Business 291
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How Data Analytics Helps Understand Customers During the Onboarding Process

Smart Data Collective

Hence, data analytics is the main basis for product management decisions. Let’s not wait any further and find out how data analytics can help us maximize the customer onboarding process to the maximum level. How data can optimize your onboarding process. Data analytics importance. Where do they live?

Banking 279
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Why Investing in Data Is Crucial for Business Growth In 2022

Smart Data Collective

How can data help my business? How can data help my business? Ultimately, data helps firms understand and improve their processes, reducing money and time spent on wasted resources. It’s important to regularly implement performance mapping, to ensure your company is continually making improvements to be the best it can.

Business 308