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AWS adds machine learning capabilities to Amazon Connect

CIO

In a bid to help enterprises offer better customer service and experience , Amazon Web Services (AWS) on Tuesday, at its annual re:Invent conference, said that it was adding new machine learning capabilities to its cloud-based contact center service, Amazon Connect.

Learning 696
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CBAP certification: A high-profile credential for business analysts

CIO

The Certified Business Analysis Professional (CBAP) is a credential for business analysts offered by the International Institute of Business Analysis (IIBA). IIBA is a nonprofit professional association founded in 2003 to promote the field of business analysis. To read this article in full, please click here

Profiling 725
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Personalization and Customer Profiling with AI-Driven Helpdesk Software

Smart Data Collective

One analysis found that the market for AI in the profession is expected to be worth over $600 million within the next three years. The Role of Customer Profiling Customer profiling entails the gathering and examination of data to generate comprehensive profiles of your clientele.

Profiling 253
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5 Tools to Track Marketing Spend for Competitive Analysis

Aqute Intelligence

AdForum allows you to create your company profile and connect with ad agencies and marketing executives around the world. It’s an international directory of advertising professionals where you can view other companies’ profiles to gather data. If you can also keep tabs on your competition, it’s doubly effective.

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How AI can boost customer satisfaction, retention, and loyalty in the contact center

CIO

offers and recommendations based on customer profiles and preferences. These applications – including chatbots, text analysis, B2B lead triage, and call summarization – significantly improved the customer experience, agent efficiency, cost savings, and decision-making processes. Digital Transformation

Profiling 790
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What is a business analyst? A key role for business-IT efficiency

CIO

The International Institute of Business Analysis (IIBA), a nonprofit professional association, considers the business analyst “an agent of change,” writing that business analysis “is a disciplined approach for introducing and managing change to organizations, whether they are for-profit businesses, governments, or non-profits.”

Business 804
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Want to Drive Industry Breakthroughs or Speed Up Innovation? Start by Optimising Your HPC and AI Workloads

CIO

In manufacturing, finite element analysis, computer vision, electronic design automation and computer-aided design are facilitated by AI and HPC to speed product development, while analysis generated from Internet-of-Things (IoT) data can streamline supply chains, enhance predictive maintenance regimes and automate manufacturing processes.