Bots and beyond: How the AI revolution is shifting the paradigm for customer experience in smart banking
CIO
APRIL 25, 2023
Today’s consumers are accustomed to smooth, frictionless online shopping – and they increasingly expect the same kind of digital experiences from their banks. One quick win, Nilendu says, is digitizing as many paper processes as possible. Insider Intelligence found that 89% of U.S.
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